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Terms:
ALPINE SOFTWARE CORPORATION INC.
120 ASSEMBLY DRIVE
MENDON, NY 14506
(585) 264-9080
LIC-2: ANNUAL SERVICE AGREEMENT
Nashua Fire Rescue
70 East Hollis Street
Nashua, NH 03060
RedAlert™ Records Management System
RedNMx (Cloud hosted)
Single, stand alone
18 mobile devices
Support invoices will be sent annually and will be based on system configuration. To cover
increasing costs of business over time, we reserve the right to increase your support by no more than 4
percent in any one year. For example, if you have a $10,000 system, support in the initial year will be
$1,500. The most it can increase the following year is $60.00, likewise, a $100,000.00 system at 15%
would be $15,000.00, with an annual increase of $600.00.
The service fee is based on 15% of the module cost, any customization and licenses.
This service agreement is subject to the terms and conditions on the following pages
PRODUCT SUBJECT TO LICENSE
The Nashua Fire Rescue (CUSTOMER) has acquired a nonexclusive nontransferable perpetual license for the use of the
RedAlert™ Records Management Software System (SOFTWARE).
MAINTENANCE SERVICES
ALPINE will remedy errors reported to ALPINE by the CUSTOMER or other Customers using the SOFTWARE. ALPINE
will receive determined errors in writing from the CUSTOMER and will provide solutions that address the correction of
program errors and malfunctions of the SOFTWARE. The following two (2) officers of the CUSTOMER can call ALPINE
for customer support:
1.
2.
Please notify ALPINE in writing if you need to change the officers.
Service 1 of 2
