THE CITY OF NASHUA “The Gate City”
Economie Development Division — Parking Department
Office of the Mayor
TO: Mayor Jim Donchess, City of Nashua
FROM: Tim Cummings, Economic Development Director
DATE: April 29, 2018
RE: CALE America, Inc. 3 Year Contract: Pay Station Data and PartSmart Charges
Request
The Parking Department is requesting approval to contract with CALE America, Inc. for a term of three
years for the services of Pay Station Data Charges and PartSmart Program. The term of this contract
began on February 15, 2018. This is in hold over contract status and needs to be reauthorized.
The attached contract also includes a provision for two additional one-year extensions should the City
decide to continue the relationship beyond the first three years. The Data Charges comprise of the
communications and Web Office, and the PartSmart Program covers replacement parts for the pay
stations. This is a sole source vendor for the Pay Stations. This contract also maintains original contract
pricing should the City decide to purchase additional pay stations in the future.
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Background
In 2012, the City entered into a 3 year contract with CALE America, Inc. for the purchase of twenty pay
stations. The initial purchase consisted of the 16 pay and display pay stations on Main Street and four
pay by space pay station in the Elm Street and High Street parking garages. The contract also covered
access to the CALE Web Office, the annual data charges, and PartSmart coverage.
The CALE America, Inc. pay station system here in Nashua has proven to be user-friendly and easier for
the City to maintain over the past five years. Additionally, the rugged housings, internal components, and
solar charged batteries have stood up against all types of weather conditions and the down time with these
machines has deen limited allowing for a better customer experience and more efficient
operation. Furthermore, the pay station system has provided the City with real-time data and reporting,
immediate notification of system alarms, and more accurate revenue data for auditing purposes.
Thank You.
229 Main Street, Suite 234 e Nashua, New Hampshire G3060 » Phone (603) 589-3106
