Universal Recycling Technologies Environmental, Quality,
Health & Safety Management System Manual
5.3. Customer focus
Top management of URT ensures that customer requirements are determined and
fulfilled to meet customer satisfaction.
Related and Supporting Documents
A04C07P01 Sales & Marketing
AO08C03P01 Monitoring and Measurement
AO8CO3WV03 Customer Survey Procedure
5.4 Competence, training and awareness
URT shall ensure any person(s) performing tasks for it on its behalf that:
4. Could affect conformity to product requirements, or
2. have the potential to cause a significant environmental impact(s) or
3. whose work involves health or safety hazards,
are identified by the organization and are competent on the basis of appropriate
education, training or experience, associated records are retained.
URT has established and maintains procedures and associated training materials for its’
permanent and temporary employees and vendors associated with its product and
customer requirements, environmental aspects and the EQHSMS, and shail retain
associated records. URT shall evaluate the effectiveness of the trainings.
URT has established, implemented and maintains a procedure to make persons working
for or on its behalf aware of:
a) the importance of conformance. with the environmental, quality, health and safety
policy and procedures and with the requirements of the EQHSMS;
b) the relevance and Importance of their activities and how they contribute to the
achievement of EQH&S objectives.
¢) the significant environmental aspects and health and safety hazards and the
related actual or potential impacts associated with their work, and the EQH&S
benefits of improved personal performance;
d) their roles and responsibilities in achieving conformance with the EQH&S policy
and procedures and with the requirements of the EQHSMS, including emergency
preparedness and response requirements; and
e) the potential consequences of departure from specified operating procedures.
Related and Supporting Documents
AO05C03P01 Competence, Training and Awareness
A04C04P01 Facility Infrastructure Security
ADICOIPOI Revision Date: 04/18/2016 Page 12 of 27
Last Reviewed Date: 02/05/2018
