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SOLUTIONS
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6.5 SERVICE TERMS AND CONDITIONS
Motorola Solutions, Inc. (“Motorola”) and the customer named in this Agreement (“Customer”) hereby agree as
follows:
Section’ APPLICABILITY
These Service Terms and Conditions apply to service contracts whereby Motorola will provide to Customer either (1)
maintenance, support, or other services under a Motorola Service Agreement, or (2) installation services under a
Motorola Installation Agreement.
Section2 DEFINITIONS AND INTERPRETATION
2.1. “Agreement” means these Service Terms and Conditions; the cover page for the Service Agreement or the
installation Agreement, as applicable; and any other attachments, all of which are incorporated herein by this
reference. In interpreting this Agreement and resolving any ambiguities, these Service Terms and Conditions take
precedence over any cover page, and the cover page takes precedence over any attachments, unless the cover
page or attachment states otherwise.
2.2. “Equipment” means the equipment that is specified in the attachments or is subsequently added to this
Agreement.
2.3. “Services” means those installation, maintenance, support, training, and other services described in this
Agreement.
Section3 ACCEPTANCE
Customer accepts these Service Terms and Conditions and agrees to pay the prices set forth in the Agreement. This
Agreement becomes binding only when accepted in writing by Motorola. The term of this Agreement begins on the
“Start Date” indicated in this Agreement.
Section4 SCOPE OF SERVICES
4.1, Motorola will provide the Services described in this Agreement or in a more detailed statement of work or
other document attached to this Agreement. At Customer's request, Motorola may also provide additional services at
Motorola's then-applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality will be used; the
Equipment will be serviced at levels set forth in the manufacturer's product manuals; and routine service procedures
that are prescribed by Motorola will be followed.
4.3. lf Customer purchases from Motorola additional equipment that becomes part of the same system as the initial
Equipment, the additional equipment may he added to this Agreement and will be billed at the applicable rates after
the warranty for that additional equipment expires.
4.4. All Equipment must be in good working order on the Start Date or when additional equipment is added to the
Agreement. Upon reasonable request by Motorola, Customer will provide a complete serial and model number list of
the Equipment. Customer must promptly notify Motorola in writing when any Equipment is lost, damaged, stolen or
taken out of service. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the
month in which Motorola receives the written notice.
4.5. Customer must specifically identify any Equipment that is labeled intrinsically safe for use in hazardous
environments.
POPES P PETER EERE EERE EEE TTA EEA eee ew ee PURPORT PEER ET TTT eae
Use or disclosure of this proposal is subject
to the restrictions on the disclosure page.
