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Appendix A - Professional Services Proposal
CLERKWORKS® Application Software
The implementatl ion of the CLERKWORKS® system is an auto registration applicati on which is to be adapted and
used for dog licensing and vital statistics purposes that requires the commitment of the Client and IDC. management
and personnel, Outlined below are the project approaches necessary to ensure the successful implementation of the
CLERKWORKS® software.
Outlined below in the Summary of Professional Services schedule is software license, training, maintenance, and the
work effort necessary for the implementation: tion of CLERKWORKS®. These estimates are based on IDC’s experience
with the implementation of CLERKWORKS®.
» Gonversion Plan
Existing data will be converted as part of the installation of the CLERKWORKS® software. Depending on the
accuracy of the existing data, the conversion pian may consist of automated processes and may or may not include
some manual processes.
« Training
Training will be offered ai a location as convenient as possible. Training material will be provided for each user.
« Implementation
Additional sétup, not included in the conversion, is performed. Application setup consultation with the Client is
performed.
a Support
On-going support, through the purchase of our required Software Maintenance and Support Agreement. Help-desk
support is available to assist in frequently asked “how to” questions.
All installations require remote access providing Interware Development Company, inc. the ability to remote
into the Clients system for incident troubleshooting. Remote access includes the use of a third-party
software such as Screen Connect for connection. Client is responsible to have internet access.
