Service Terms and Conuitions
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Motorola Solutions inc. ("iVotorola”) and the customer named in this Agreement ("Customer’) hereby agree as failows:
Section 1. APPLICABILITY
These Maintenance Service Terms and Conditions apply to service contracts whereby iviotoroia wili provide to Customer
either (1) maintenance, suppori, or other services under a Viotorola Service Agreement, or (2) installation services under a
Motorola Installation Agreement.
Section 2. DEFINITIONS AND INTERPRETATION
2.1. “Agreement” means these Maintenance Service Terms and Conditions; the cover page for the Service Agreement or
the Installation Agreement, as applicable; and any other attachmenis, all of which are incorporated herein oy this refererice.
in interoreting this Agreement and resolving any ambiguities, these Maintenance Service Tenis and Conditions take
precedence over any cover page, and the cover page takes prececence over any aitachments, unless the caver page or
attachment states otherwise.
2.2. “Equipment” means the equioment tnat is specified in the attachments or is subsequently added to this Agreement.
2.3. “Services” means those installation, maintenance, support, training, and other services described in this Agreement.
Section 3. ACCEPTANCE
Customer accepts these Maintenance Service Terras and Conditions and agrees to pay the prices set forth in the
Agreement. This Agreement becomes binding only when accepted in writing by Motorola. The ierm of this Agreement
begins on the “Start Date” indicated in this Agreemeni.
Section 4. SCOPE OF SERVICES
4.1. Motorola will provide the Services described in this Agreement or in a more detaiied siatement of work or other
document attached to this Agreement. At Customer's request, Motorola may alsc provide additional services at iviotoro!a’s
then-applicable rates for the services.
4.2. If Motorola is providing Services for Equipment, Motorola parts or parts of equal quality wil! be used; the Equiprnent
will be serviced at levels set forth in the manufaciurer's product manuals; and routine service procedures that are prescribed
by Motorola will be followed.
4.3. If Customer purchases from Motorola additional equipment that becomes part of the same system as the initial
Equipment, the additional equipment may be added to this Acreemeni and will be billed at the applicable rates after ihe
warranty for that additional equipment expires.
4.4, All Equipment must be in good working order on the Start Date or when additional equipment is added to the
Agreement. Upon reasonable request by Motorola, Customer will provide a cornplete serial and model number list of the
Equipment. Customer must promptly notify Motorola in writing when any Equipment is ost, damaged, sicien or taken out of
service. Customer's obligation to pay Service fees for this Equipment will terminate at the end of the month in which
Motorola receives the written notice.
4,5. Customer must specifically identify any Equipment that is iabeled intrinsically safe for use in hazardous
environments.
4.6. If Equipment cannot, in Motorola's reasonable opinion, be properiy or economically serviced for any reason, iviotorola
may modify the scope of Services related to that Equipment; remove that Equiprnent from the Agreement; or increase the
price to Service that Equipment.
4.7. Customer must promptly notify iMotoroia of any Equipment failure. Motorola will respond to Customer's notification in
a manner consistent with the level of Service purchased as indicated in this
Agreement.
Section 5. EXCLUDED SERVICES
5.1. Service exciudes ihe repair or replacement of Equipment that has become defective or damaged from use in other
than the normal, customary, intended, and authorized manner; use not in compliance with applicable industry standards;
