City of Nashua, NH
Citywide Communications Division
Wireless Communications
October 24, 2018
To: Dan Kooken, Purchasing Waneger
From: Wiitiam Mansfield, Radio Systems Manager
RE: Motorola Service & System Upgrade Agreements
Dear Mr. Kooken,
Attached piease find copies of the Motoro'a Service Agreement and the System Upgrade Agreement
(SUA it), totaling $174,868.33.
Currenily the City of Nashua’s radio system is at the 7.15 Platform Release. Last year the City paid far
the first installment of a two year upgrade agreement. This year’s installment is $145,472.84. After
Motorola receives payment for 2018 (FY29) the City wil! be upgrading to the 7.17 Platform Release in
the spring of 2015.
The Communications Division wouid like to purchase the second instaiiment for the SUA iI along with
the Maintenance services which are iisted below.
Remote Security Upgrade Services $14,973.95
This service provides the City with the software necessary to upgrade our system security on a weekly
basis. The City receives notification of an upgrade being available, the upgrade is received and then the
upgrade is installed into the necessary equipment.
ASTRO Technical Support $5,855.26
This service allows the Citywide Communications Siaff to contact Motorola Solutions experts in Elgin, IL
to assist us in troubleshooting issues or problems with the radio system.
Preventive Maintenance $8,566.28
This Service provides a Motorola System Technologist and ihe Loca! Radio Shop, Two Way
Communications, to respond to the City cn an annual basis and perform Preventive Maintenance on the
system. The City’s Communications Division does not have the equipment necessary to perform this
function. The cost of this equipment would be ioa costly for the City to acquire and would require a
substantial smount of additional training to be able to perform. It is more cost effective to have the
personne with the equipment end training to perform this function.
