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i) Renewal of Registration fees associated with Domain Names (Registrar will contact customer directly for
renewal)
ii} Equipment, hardware and software charges
iii) Installation support and related charges
3.2 This Service Schedule does not entitle you to any future versions or releases of such service which we may
make available during the Initial Term unless separately agreed to in writing by the parties.
3.3 Final acceptance of this Service Schedule by us is subject to credit check approval, your acceptance of the terms
and conditions of the Agreement, and our commencement of providing Service to you.
3.4 In the event that we are unable to complete Service activation due to delays that you cause, you will be
responsible for all charges and cancellation fees accrued by us in connection with our performance or attempted
performance of our obligations hereunder.
3.5 Consolidated Communications provided equipment and hardware may be either a new or refurbished.
3.6 Domain Name service is not available in all areas. Domain name availability is limited and not guaranteed.
Domain name registration is limited to the following extensions: .net, com and .org. Acceptance of VeriSign
Terms of Service required. Additional domain name registration and transfer fees apply.
4. Service Period and Billing, The Customer shall purchase the Service for a period of Twelve (12) consecutive
months following the execution of this Agreement and installation of the Service (if not previously installed and
cutover) hereof (Service Period”). Termination charges will apply to all Service disconnected prior to the end of the
Service Period or any extension thereof. The Service Period and Billing for the circuits shall begin on the In-Service
Date.
5. Cancellation and Termination Charges.
5.1 If the Customer cancels the Service subsequent to execution of this Service Schedule by both parties and prior
to the In-Service Date of the Service, Customer shall pay Consolidated Communications its actual incurred
costs of provisioning the Service up to the point of such cancellation. Cancellation must be in writing to
Consolidated Communications.
5.2 Following the In-Service Date, termination charges shall apply to each circuit for which Service is terminated.
If the customer terminates any or all of the circuits covered by this Service Schedule before the end of the
Service Period, the customer must pay a termination charge for each affected circuit equal to one hundred
percent (100%) of the MRC multiplied by the number of months remaining in the Service Period. Any such
termination charge shall be due and payable in one lump sum within thirty (30) days of billing. Customer is also
responsible for all charges incurred up to the date of any Service terminated.
5.3 Termination charges will not apply under the following circumstances:
5.3.1 The Customer and Consolidated Communications agree at any time prior to the end of the Service Period to
extend the Service Period to a longer term commitment.
5.3.2 The Customer (1) upgrades an existing Service to a new, higher bit rate Ethernet Service, and (2) the Service
Period for the upgraded Service is coterminous with or longer than the Service Period of the existing Service.
6. Service Level Agreement and Limited Remedy.
We are committed to providing you with reliable, high quality E-DIA Service, and we offer a Service Level
Agreement (“SLA”). A description of the current Service Level Agreement is available on our web site or from your
sales representative. THE SERVICE LEVEL AGREEMENT IS THE SOLE AND EXCLUSIVE REMEDY FOR
FAILURE OR DEFECT OF E-DIA SERVICE.
