2.3
2.4
2.5
2.6
2.7
2.8
3.1
3.2
proper operation of the services of Consolidated Communications, its affiliate(s) and its network
service provider(s) and other supplier(s), or the Consolidated Communications Facilities or injure
their personnel.
if Customer or its agents, contractors, or users fail to maintain and operate the Customer
Equipment properly, with resulting or imminent interference, degradation or harm to or with the
proper operation of the services of Consolidated Communications its affiliate(s) and its network
service provider(s) and other supplier{s) or the Consolidated Communications Facilities, or injury
or imminent injury to their personnel, Consolidated Communications may, in its sole discretion,
immediately upon written notice, suspend the Service without liability or require the use of
protective interface equipment at Customer’s expense. During any period of suspension, any
service level agreement credits for Service interruptions or outages set forth herein or in a separate
Service Level Agreement do not apply. Customer shall also reimburse Consolidated
Communications for damages to the Consolidated Communications Facilities caused by the
negligence or willful act or omission of Customer, its agents, contractors, or users or resulting
from their improper use of the Customer Equipment or the Service.
The Service may be connected with the services or facilities of other network service providers.
Consolidated Communications may, when authorized by Customer and agreed to by Consolidated
Communications, act as Customer’s agent for ordering facilities provided by other network service
providers to allow such connection of Customer’s locations to Consolidated Communications’
network or to the network of an underlying network service provider or service. Customer is
responsible for all charges billed by other network service providers in connection with the use of
Service. Any special equipment, hardware, software or facilities necessary to achieve
compatibility between network service providers are the sole responsibility of Customer.
Customer must notify Consolidated Communications of any interruption of Service. Before giving
such notice, Customer shall ascertain that the trouble is not being caused by any action or omission
of Customer and is not a result of or being caused by a defect, malfunction or misconfiguration in
the Customer Equipment.
Customer is solely responsible for the selection, implementation and maintenance of security
features for protection against unauthorized or fraudulent use of Service.
Neither Customer nor it agents, contractors, third parties or users may rearrange, disconnect,
move, remove, modify, or attempt to repair any Consolidated Communications Facilities or
Service provided by Consolidated Communications, other than by connection or disconnection to
any interface means used, without the prior written consent of Consolidated Communications.
Customer is responsible to perform any error detection and error correction of data generated by
and any defect, malfunction or misconfiguration in the Customer Equipment. Consolidated
Communications assumes no responsibility for the quality of the signal generated by the Customer
or any Customer Equipment and will use commercially reasonable efforts to deliver the signal to
the receiving location in the same format and condition as generated by Customer.
Service Limitations.
The Service may not be used for any unlawful purpose.
The Consolidated Communications Facilities used to provide the Service will be exclusively of
Consolidated Communications’ choosing. Consolidated Communications may at any time
substitute network, network equipment, associated hardware and software and facilities used by
Consolidated Communications to provide the Service, or it may substitute comparable service for
the Service being provided to Customer. Consolidated Communications Facilities placed on
Customer premises that are utilized by Consolidated Communications to provide Service remain
