3.6 Exclusions and Limitations
3.1 The parties agree that Systems that have non-standard configurations that have not been
certified by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25
SUA II unless otherwise agreed in writing by Motorola and included in this SOW.
3.2 The parties acknowledge and agree that the ASTRO 25 SUA II does not cover the following
products:
MCC3500 Dispatch Consoles
MIP5000 Dispatch Consoles
Plant/E911 Systems
MOTOBRIDGE Solutions
ARC 4000 Systems
Motorola Public Sector Applications Software (“PSA”)
Custom SW, CAD, Records Management Software
Data Radio Devices
Mobile computing devices such as Laptops
Non-Motorola two-way radio subscriber products
Genesis Products
Point-to-point products such as microwave terminals and association multiplex equipment
3.3. ASTRO 25 SUA H does not cover any hardware or software supplied to the Customer when
purchased directly from a third party, unless specifically included in this SOW.
3.4 ASTRO 25 SUA II does not cover software suppori for virus attacks or other applications that
are not part of the ASTRO 25 system, or unauthorized modifications or other misuse of the
covered software. Motorola is not responsible for management of anti-virus or other security
applications (such as Norton).
3.5 Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA II are
not included in the coverage of this SOW unless otherwise agreed to in writing by Motorola.
4.0 Special provisions
4.1 Customer acknowledges that if its System has a Special Product Feature, additional
engineering may be required to prevent an installed system release from overwriting the
Special Product Feature. Upon request, Motorola will determine whether a Special Product
Feature can be incorporated into a system release and whether additional engineering effort
is required. If additional engineering is required Motorola will issue a change order for the
change in scope and associated increase in the price for the ASTRO 25 SUA IL.
4.2 Customer will only use the software (including any System Releases) in accordance with
the applicable Software License Agreement.
4.3 ASTRO 25 SUA II services do not include repair or replacement of hardware or software
that is necessary due to defects that are not corrected by the system release, nor does it
include repair or replacement of defects resulting from any nonstandard, improper use or
conditions; or from unauthorized installation of software.
Nashua PD 8/10/2017
Customer NameLifecycle Sustainment Services Use of disclosure of this proposal is subject
to the restrictions on the cover page.
© Motorola Solutions Confidential Lifecycle Stalement of Work 2-6
