2.2.1.3 Work with the Customer to validate that all available patches and
antivirus updates have been updated on the customer’s system.
2.2.2 Customer responsibilities
2.2.2.1 Validate system maintenance is current.
2.2.2.2 Validate that all available patches and antivirus updates to their
system have been completed.
2.3. System Upgrade
2.3.1 Motorola responsibilities
2.3.1.1 Perform system infrastructure upgrade in accordance with the
system elements outlined in this SOW.
2.3.2 Customer responsibilities
2.3.2.1 Inform system users of software upgrade plans and scheduled
system downtime,
2.3.2.2 Cooperate with Motorola and perform all acts that are reasonable
or necessary to enable Motorola to provide software upgrade
services.
2.4 Upgrade Completion
2.4.1 Motorola responsibilities
2.4.1.1 Validate all certified system upgrade deliverables are complete
as contractually required.
2.4.1.2 Deliver post upgrade implementation training to the customer as
needed, up to once per system.
2.4.1.3 Obtain upgrade completion sign off from the customer.
2.4.2 Cusiomer Responsibilities
2.4.2.1 Cooperate with Motorola in efforts to complete any posi upgrade
punch list items as needed.
2.4.2.2 Cooperate with Motorola to provide relevant post upgrade
implementation training as needed. This applies only to primary zone
core owners, It is the zone core owner’s responsibility to contact and
include any user agencies that need to be trained or to act as a
training agency for those users not included.
2.4.2.3 Provide Motorola with upgrade completion sign off.
Nashua PD 8/10/2017
Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.
© Motorola Solutions Confidential Lifecycle Statement of Work 2-5
