2.1.1.5 Inform Customer of high speed internet connection
requirements.
2.1.1.6 Assign program management support required to perform the
certified system upgrade.
24107 Assign fieid instaliation labor required to perform the certified
system upgrade.
2.1.1.8 Assign upgrade operations engineering labor required to perform
the certified system upgrade.
2.1.1.9 Deliver release impact and change management training to the
primary zone core owners, outlining the changes to their system as a
result of the upgrade path elected. This training needs to be
completed at least 12 weeks prior to the scheduled upgrade. This
training will not be provided separately for user agencies who reside
on a zone core owned by another entity. Unless specifically stated in
this document, Motorola will provide this training only once per
system.
2.1.2 Customer responsibilities
2.1.2.1 Contact Motorola to schedule and engage the appropriate
Motorola resources for a system release upgrade.
2.1.2.2 Provide high-speed internet connectivity at the zone core site(s)
for use by Motorola to perform remote upgrades and diagnostics.
Specifications for the high-speed connection are provided in
Appendix D. High-speed internet connectivity must be provided at
least 12 weeks prior to the scheduled upgrade. In the event access to
a high-speed connection is unavailable, Customer may be billed
additional costs to execute the system release upgrade.
2.1.2.3 Assist in site walks of the system during the system audit when
necessary.
2.1.2.4 Provide a list of any FRUs and/or spare hardware to be included
in the system release upgrade when applicable.
2.1.2.5 Purchase any additional software and hardware necessary to
implement optional system release features or system expansions.
2.1.2.6 Provide or purchase labor to implement optional system release
features or system expansions.
2.1,2.7 Participate in release impact training at least 12 weeks prior to
the scheduled upgrade. This applies only to primary zone core
owners. It is the zone core owner’s responsibility to contact and
include any user agencies that need to be trained or to act as a
training agency for those users not included.
2.2 System Readiness Checkpoint: All items listed in this section must be completed at least 30
days prior to a scheduled upgrade.
2.2.1 Motorola responsibilities
2.2.1.1 Perform appropriate system backups.
2.2.1.2 Work with the Customer to validate that all system maintenance
is current.
Nashua PD 8/10/2017
Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.
@) votorola Solutions Confidentiat Lifacycle Statement of Work 2-4
