1.12 The ASTRO 25 SUA II does not cover all products. Refer to section 2.0 for exclusions and
limitations.
1.13 Motorola will provide implementation services necessary to upgrade the syste to a future
system release with an equivalent level of functionality up to once in a two-year period. Any
implementation services that are not directly required to support the certified system upgrade are
not included. Unless otherwise stated, implementation services necessary for system expansions,
platform migrations, and/or new features or functionality that are implemented concurrent with
the certified system upgrade are not included.
1.14 As system releases become available, Motorola will provide up to once in a two-year period the
following software design and technical resources necessary to complete system release
upgrades:
1.14.1 Review infrastructure system audit data as needed.
1.14.2 Identify additional system equipment needed to implement a system release, if
applicable.
1.14.3 Complete a proposal defining the system release, equipment requirements,
installation plan, and impact to system users.
1.14.4 Advise Customer of probable impact to system users during the actual field
upgrade implementation.
1.14.5 Program management support required to perform the certified system upgrade.
1.14.6 Field installation labor required to perform the certified system upgrade.
1.14.7 Upgrade operations engineering labor required to perform the certified system
upgrade.
1.15 ASTRO 25 SUA II pricing is based on the system configuration outlined in Appendix B. This
configuration is to be reviewed annually from the contract effective date. Any change in system
configuration may require an ASTRO 25 SUA II price adjustment.
1.16 The ASTRO 25 SUA HI applies only to system release upgrades within the ASTRO 25 7.x
platform.
1.17 Motorola will issue Software Maintenance Agreement (“SMA”) builetins on an annual basis
and post them in sofi copy on a designated extranet site for Customer access. Standard and
optional features for a given ASTRO 25 system release are listed in the SMA bulletin.
2.0 Upgrade Elements and Corresponding Party Responsibilities
2.1 Upgrade Planning and Preparation: All items listed in this section are to be completed at least 6
months prior to a scheduled upgrade.
2.1.1 Motorola responsibilities
2.1.1.1 Obtain and review infrastructure system audit data as needed.
2.1.1.2 Identify additional system equipment needed to implement a
system release, if applicable.
2.1.1.3 Complete a proposal defining the system release, equipment
requirements, installation plan, and impact to system users.
2.1.1.4 Advise Customer of probable impact to system users during the
actual field upgrade implementation.
Nashua PD 8/16/2017
Customer NameLifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page
@) Motorola Solutions Confidential Lifecycle Statement of Work 2-3
