SECTION 2
LIFECYCLE STATEMENT OF
WORK
The following Statement of Work - System Upgrade Agreement II (SUA ID has been provided
including; Appendix A - ASTRO 25 Eligible System Release Upgrade Paths, Appendix B - System
Pricing Configuration and Appendix C — Security Update Service (SUS) Statement of Work.
ASTRO 25 System Upgrade Agreement Ii (SUA 1}
1.6 Description of Service and Obligations
1.1 As system releases become available, Motorola agrees to provide the Customer with the
software, hardware and implementation services required to execute up to one system
infrastructure upgrade in a two-year period for their ASTRO 25 system. At the time of the
system release upgrade, Motorola will provide applicable patches and service pack updates when
and if available. Currently, Motorola’s service includes 3rd party SW such as Microsoft
Windows and Server OS, Red Hat Linux, Sun Solaris and any Motorola software service packs
that may be available. Motorola will only provide patch releases that have been analyzed, pre-
tested, and certified in a dedicated ASTRO 25 test lab to ensure that they are compatible and do
not interfere with the ASTRO 25 network functionality. Additionally, if purchased, the Security
Update Service (SUS) coverage is defined in Appendix C.
1.2. The Customer will have, at its option, the choice of upgrading in either Year 1 or Year 2 of the
coverage period. To be eligible for the ASTRO 25 SUA II, the ASTRO 25 system must be at
system release 7.7 or later.
1.3 ASTRO 25 system releases are intended to improve the system functionality and operation
from previous releases and may include some minor feature enhancements. At Motorola’s
option, system releases may also include significant new feature enhancements that Motorola
may offer for purchase. System release software and hardware shall be pre-tested and certified in
Motorola’s Systems Integration Test lab.
1.4 The price quoted for the SUAII requires the Customer to chose a certified system upgrade path
from the list of System Release Upgrade Paths available to the Customer as per the system release
upgrade chart referenced and incorporated in Appendix A. Should the Customer elect an upgrade
path other than one listed in Appendix A, the Customer agrees that additional costs may be
incurred to complete the implementation of the certified system upgrade. In this case, Motorola
agrees to provide a price quotation for any additional materials and services necessary.
1.5 ASTRO 25 SUA II entitles a Customer to past software versions for the purpose of
downgrading product software to a compatible release version.
Customer Name Date
Lifecycle Sustainment Services Use or disclosure of this proposal is subject
to the restrictions on the cover page.
@) Motorola Solutions Confidential Restricted Lifecycle Statement of Work 2-1
