Your ASTRO 25 Land Mobile Radio (LMR) system is an integrated end-to-end solution that delivers
mission-critical land mobile radio services. The foundation of the ASTRO 25 network is an
information technology (IT) based call processing core that incorporates both Motorola and third-
party Original Equipment Manufacturer (OEM) software and hardware components. These
componenis follow typical IT industry lifecycles and eventuaily require replacement due to
obsolescence, As with IT computing platforms and other enterprise business systems, the pace of
technology obsolescence is primarily driven by commercial OEM products that frequently change
and transition into declining levels of support and availability. Consequently, systems without a plan
for regular updates can become increasingly difficult and expensive to repair and may also become
more vulnerable to security attacks, Additionally, un-updated systems may not be able to take
advantage of advancements in technology that provide enhanced features and performance and may
be limited in their ability to expand. Development of a lifecycle sustainment plan provides a roadmap
for anticipating and implementing actions to address obsolescence and support limitations. A well
developed lifecycle sustainment plan provides these benefits:
1, Operations sustainment: Ability to maintain highest level of performance and
functionality of system operations.
2, Network security and information assurance: Protection against system vulnerabilities
that may compromise network security and confidential information. Compliance to these
security requirements (NIST 800-53, NENA NG911, DHS 4300, DOD 8500.2, etc).
Support for growth and expansion: Ability to add users, channel and features; expand
system coverage and capabilities and/or add-on new agencies.
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4. Wiseai stability: Planned fiscal approach for system maintenance mitigating risk of
unplanned expenses. Inability to fund required maintenance services can result in
degradation of operation.
5. CapEx Return on Investment (ROD: Protection against premature deterioration and
obsolescence and extension of the system lifespan, thereby reducing the total cost of
ownership.
1.2 SYSTEM UPGRADE AGREEMENT Il
In order to keep your LMR system current we offer the System Upgrade Agreement II (SUA II). This
is a complete package of hardware, software and professional services required to update the ASTRO
25 system once in a two-year period to a level consistent with the latest systems release shipping from
the factory.
Updates to software (and occasionally) hardware components ensure ongoing availability of repair
services support, system expansion (i.e. addition of RF sites, dispatch positions, data sub-systems,
and network management positions), and the latest cyber security protection. The SUA II provides a
consistent, budgeted solution that delivers complete update coverage while transferring risk
associated with integrating future (unknown today) technology to Motorola.
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[Platform Reiease — (New Sysiem Release) Ex. A7.16 to Platform Release A7.17
Nashua PO 8/10/2017
Customer NameLifecyc’e Sustainment Services Use or disclosure of this proposal is subject
lo the restrictians on the cover page.
© Motorola Solutions Confidential Land Mobile Radio (LMR) Lifecycle Sustainmant 1-2
