3.5
© MOTOROLA SOLUTIONS
Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA II are not
included in the coverage of this SOW unless otherwise agreed to in writing by Motorola.
4.0 Special provisions
4.1]
4.2
4.3
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4,5
4.6
Customer acknowledges that if its System has a Special Product Feature, additional engineering
may be required te prevent an installed system release from overwriting the Special Product
Feature. Upon request, Motorola will determine whether a Special Product Feature can be
incorporated into a system release and whether additional engineering effort is required. If
additional engineering is required Motorola will issue a change order for the change in scope and
associated increase in the price for the ASTRO 25 SUA IL.
Customer will only use the software (including any System Releases) in accordance with the
applicable Software License Agreement.
ASTRO 25 SUA II services do not include repair or replacement of hardware or software that is
necessary due to defects that are not corrected by the system release, nor does it include repair or
replacement of defects resulting from any nonstandard, improper use or conditions; or from
unauthorized installation of software.
ASTRO 25 SUA II coverage and the parties’ responsibilities described in this Statement of Work
will automatically terminate if Motorola no longer supports the ASTRO 25 7.x software version in
the Customer’s system or discontinues the ASTRO 25 SUA II program; in either case, Motorola
will refund to Customer any prepaid fees for ASTRO 25 SUA II services applicable to the
terminated period.
If Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site date,
Motorola reserves the right to charge the Customer a cancellation fee equivalent to the cost of the
pre-planning efforts completed by the Motorola Solutions Upgrade Operations Team.
The SUA IT annualized price is based on the fulfillment of the two year term. If Customer
terminates, except if Motorola is the defaulting party, Customer will be required to pay for the
balance of payments owed if a system release upgrade has been taken prior to the point of
termination.
ASTRO 25 System Upgrade Agreement 1] SOW October 14, 2014
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