2.4
MOTOROLA SOLUTIONS
2.3.2.2 Cooperate with Motorola and perform all acts that are reasonable or necessary
to enable Motorola to provide software upgrade services.
Upgrade Completion
2.4.1 Motorola responsibilities
2.4.1.1 Validate all system upgrade deliverables are complete as contractually required.
2.4.1.2 Deliver post upgrade implementation training tc the customer as needed, up to
once per system.
2.4.1.3. Obtain upgrade completion sign off from the customer.
2.4.2 Customer Responsibilities
2.4.2.1 Cooperate with Motorola in efforts to complete any post upgrade punch list
items as needed.
2.4.2.2 Cooperate with Motorola to provide relevant post upgrade implementation
training as needed. This applies only to primary zone core owners. It is the
zone core owner’s responsibility to contact and include any user agencies that
need to be trained or to act as a training agency for those users not included.
2.4.2.3 Provide Motorola with upgrade completion sign off.
3.0 Exclusions and Limitations
3.1
3.2
3.3
3.4
The parties agree that Systems that have non-standard configurations that have not been certified
by Motorola Systems Integration Testing are specifically excluded from the ASTRO 25 SUA II
unless otherwise agreed in writing by Motorola and included in this SOW.
The parties acknowledge and agree that the ASTRO 25 SUA II does not cover the following
products:
MCC5500 Dispatch Consoles
MIP5000 Dispatch Consoles
Plant/E911 Systems
MOTOBRIDGE Solutions
ARC 4000 Systems
Motorola Public Sector Applications Software (“PSA”)
Custom SW, CAD, Records Management Software
Data Radio Devices
Mobile computing devices such as Laptops
Non-Motorola two-way radio subscriber products
Genesis Products
Point-to-point products such as microwave terminals and association multiplex equipment
ASTRO 25 SUA II does not cover any hardware or software supplied to the Customer when
purchased directly from a third party, unless specifically included in this SOW.
ASTRO 25 SUA II does not cover software support for virus attacks or other applications that are
not part of the ASTRO 25 system, or unauthorized modifications or other misuse of the covered
software. Motorola is not responsible for management of anti-virus or other security applications
{such as Norton).
ASTRO 25 Sysiem Upgrade Agreement I] SOW October 14, 2014
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