MOTOROLA SOLUTIONS
specifically stated in this document, Motorola will provide this training only
once per system.
2.1.2 Customer responsibilities
2.1.2.1
2.1.2.2
2.1.2.3
2.1.2.4
2.1.2.5
2.1.2.6
2.1.2.7
Contact Motorola to schedule and engage the appropriate Motorola resources
for a system release upgrade.
Provide high-speed intermet connectivity at the zone core site(s) for use by
Motorola to perform remote upgrades and diagnostics. Specifications for the
high-speed connection are provided in Appendix D. High-speed internet
connectivity must be provided at least 12 weeks prior to the scheduled upgrade.
In the event access to a high-speed connection is unavailable, Customer may be
billed additional costs to execute the system release upgrade.
Assist in site waiks of the system during the system audit when necessary.
Provide a list of any FRUs and/or spare hardware to be included in the system
release upgrade when applicable.
Purchase any additional software and hardware necessary to implement
optional system release features or system expansions.
Provide or purchase labor to implement optional system release features or
system expansions.
Participate in release impact training at least 12 weeks prior to the scheduled
upgrade. This applies only to primary zone core owners. It is the zone core
owner’s responsibility to contact and include any user agencies that need to be
trained or to act as a training agency for those users not included.
2.2 System Readiness Checkpoint: All items listed in this section must be completed at least 30 days
prior to a scheduled upgrade.
2.2.1 Motorola responsibilities
2.2.1.1
2.2.1.2
2.2.1.3
Perform appropriate system backups.
Work with the Customer to validate that all system maintenance is current.
Work with the Customer to validate that all available patches and antivirus
updates have been updated on the customer’s system.
2.2.2. Customer responsibilities
2.2.2.1
2.2.2.2
2.3. System Upgrade
Validate system maintenance is current.
Validate that all available patches and antivirus updates to their system have
been completed.
2.3.1 Motorola responsibilities
2.3.1.1
Perform system infrastructure upgrade in accordance with the system elements
outlined in this SOW.
2.3.2 Customer responsibilities
2.3.2.1 Inform system users of software upgrade plans and scheduled system
downtime.
ASTRO 25 System Upgrade Agreement 11 SOW October 14, 2014
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