© MOTOROLA SOLUTIONS
1.14 As system releases become available, Motorola will provide up to once in a two-year period the
following software design and technical resources necessary to complete system release upgrades:
1.14.1 Review infrastructure system audit data as needed.
1.14.2 identify additional system equipment needed to implement a system release, if
applicable.
1.14.3 Complete a proposal defining the system release, equipment requirements, installation
plan, and impact to system users.
1.14.4 Advise Customer of probable impact to system users during the actual field upgrade
implementation.
1.14.5 Program management support required to perform the system upgrade.
1.14.6 Field installation labor required to perform the system upgrade.
1.14.7 Upgrade operations engineering labor required to perform the system upgrade.
1.15 ASTRO 25 SUA I pricing is based on the system configuration outlined in Appendix B. This
configuration is to be reviewed annually from the contract effective date. Any change in system
configuration may require an ASTRO 25 SUA II price adjustment.
1.16 The ASTRO 25 SUA II applies only to system release upgrades within the ASTRG 25 7.x
platform.
1.17 Motorola will issue Software Maintenance Agreement (“SMA”) bulletins on an annual basis and
post them in soft copy on a designated extranet site for Customer access. Standard and optional
features for a given ASTRO 25 system release are listed in the SMA bulletin.
2.6 Upgrade Elements and Corresponding Party Responsibilities
2.1 Upgrade Planning and Preparation: All items listed in this section are to be completed at least 6
months prior to a scheduled upgrade.
2.1.1 Motorola responsibilities
2.1.1.1
2.1.1.2
2.1.1.3
2.1.1.4
2.1.1.5
2.1.1.6
2.1.1.7
2.1.1.8
2.1.1.9
Obtain and review infrastructure system audit data as needed.
Identify additional system equipment needed to implement a system release, if
applicable.
Complete a proposal defining the system release, equipment requirements,
installation plan, and impact to system users.
Advise Customer of probable impact to system users during the actual field
upgrade implementation.
Inform Customer of high speed internet connection requirements.
Assign program management support required to perform the system upgrade.
Assign field installation labor required to perform the system upgrade.
Assign upgrade operations engineering labor required to perform the system
upgrade,
Deliver release impact and change management training to the primary zone
core owners, outlining the changes to their system as a result of the upgrade
path elected. This training needs to be completed at least 12 weeks prior to the
scheduled upgrade. This training will not be provided separately for user
agencies who reside on a zone core owned by another entity. Unless
ASTRO 25 System Upgrade Agreement Il SOW October 14, 2014
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