® MOTOROLA SOLUTIONS
STATEMENT OF WORK
ASTRO 25 SYSTEM UPGRADE AGREEMENT II (SUA ID
1.0 Description of Service and Obligations
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1.2
1.3
1.4
1.5
1.6
1.7
As system releases become available, Motorola agrees to provide the Customer with the software,
hardware and implementation services required to execute up to one system infrastructure upgrade
in a two-year period for their ASTRO 25 system. At the time of the system release upgrade,
Motorola will provide applicable patches and service pack updates when and if available.
Currently, Motorola’s service includes 3rd party SW such as Microsoft Windows and Server OS,
Red Hat Linux, Sun Solaris and any Motorola software service packs that may be available.
Motorola will only provide patch releases that have been analyzed, pre-tested, and certified in a
dedicated ASTRO 25 test lab to ensure that they are compatible and do not interfere with the
ASTRO 25 network functionality. Additionally, if purchased, the Security Update Service (SUS)
coverage is defined in Appendix C.
The Customer will have, at its option, the choice of upgrading in either Year 1 or Year 2 of the
coverage period. To be eligible for the ASTRO 25 SUA II, the ASTRO 25 system must be at
system release 7.7 or later.
ASTRO 25 system releases are intended to improve the system functionality and operation from
previous releases and may include some minor feature enhancements. At Motorola’s option,
system releases may also include significant new feature enhancements that Motorola may offer
for purchase. System release software and hardware shall be pre-tested and certified in Motorola’s
Systems Integration Test lab.
The price quoted for the SUAII requires the Customer to chose a system upgrade from the list of
System Release Upgrade Paths available to the Customer as per the system release upgrade chart
referenced and incorporated in Appendix A. Should the Customer elect an upgrade path other than
one listed in Appendix A, the Customer agrees that additional costs may be incurred to complete
the implementation of the system upgrade. In this case, Motorola agrees to provide a price
quotation for any additional materials and services necessary.
ASTRO 25 SUA II entitles a Customer to past software versions for the purpose of downgrading
product software to a compatible release version.
The following ASTRO 25 certified system release software for the following products are covered
under this ASTRO 25 SUA IZ: base stations, site controllers, comparators, routers, LAN switches,
servers, dispatch consoles, logging equipment, network management terminals, Network Fault
Management (“NFM”) products, network security devices such as firewalls and intrusion detection
sensors, and associated peripheral infrastructure software.
Product programming software such as Radio Service Software (“RSS”), Configuration Service
Software (“CSS”), and Customer Programming Software (“CPS”) are also covered under this SUA
I.
ASTRO 25 System Upgrade Agreement I] SOW October 14, 2014
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