ASTRO Security Update Service Statement of Wark
3.10 A supported SUS ASTRO release matrix will be kept on the extranet site for
reference.
4.0 The Customer has the following responsibilities:
4.1 Provide Motorola with pre-defined information prior to contract start date
necessary to complete a Customer Support Plan (CSP).
4.2 Submit changes in any information supplied in the Customer Support Plan (CSP)
tc the Customer Support Manager (CSM).
4.3 Provide means for accessing pre-tested files (Access to the extranet website).
4.4 Deploy pre-tested files io the customer system as instructed in the “Read Me” text
provided.
4.5 implement recommended remediation(s) on customer system, as determined
necessary by customer.
4.8 Upgrade system to a supported system release as necessary to continue service.
4.7 Adhere closely to the System Support Center (SSC) troubleshooting guidelines
provided upon system acquisition. A failure to follow SSC guidelines may cause
the customer and Motorola unnecessary or overly burdensome remediation
efforts. In such case, Motorola reserves the right to charge an additional service
fee for the remediation effort.
4.8 Comply with the terms of the applicable license agreement between the customer
and the non-Motorola software copyright owner.
§.@ Disclaimer:
Motorola disclaims any and all warranties with respect to pre-tested antivirus definitions,
database security updates, hypervisor patches, operating system software patches, intrusion
detection sensor signature files, or other 3” party files, express or implied. Further, Motorola
disclaims any warranty concerning the non-Motorola software and does not guarantee that
customer's system will be error-free or immune to security breaches as a result of these
services.
Approved by Motorola Solutions LGA&C 9/18/2014
© Motorola 2017
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