ASTRO Security Update Service Statement of Work
FMIOTOROLA
Security Update Service Overview
To verify compatibility with your ASTRO system, Motorola's Security Update Service (SUS)
provides pre-tesied 3” party software (SW) security updates.
This service was formerly called Pre-tested Software Subscription (PTSS). Additionally, SUS
Platinum has been eliminated. The additional SUS Platinum features have been merged into
this one SUS offering.
This Statement of Work (“SOW"} is subject to the terms and conditions of Motoroia’s
Professional Services Agreement, Service Agreement or other applicable agreement in effect
between the parties (“Agreement”). Motorola and Customer may be referred to herein
individually as a “Party or together as “Parties”
1.0 Description of Security Upgrade Services
Motorola shall maintain a dedicated vetting lab for each supported ASTRO release for the
purpose of pre-testing security updates. In some cases, when appropriate, Motorola will
make the updates available to outside vendors, allow them to test, and then incorporate
those results into this offering. Depending on the specific ASTRO release and customer
options, these may include updates to antivirus definitions, OEM vendor supported Windows
Workstation and Server, Solaris and Red Hat Linux (RHEL) operating system patches,
VMware ESXi Hypervisor patches, Oracle database patches, PostgreSQL patches, and
patches for other 3% party Windows applications such as Adobe Acrobat and Flash.
Motorola has no control over the schedule of releases. The scheduie for the releases of
updates is determined by the Original Equipment Manufacturers (OEMs), without consultation
with Motorola, Antivirus definitions are released every week. Microsoft patches are released
on a monthly basis. Motorola obtains and tests these updates as they are released. Other
products have different schedules or are released “as-required.” Motorola will obtain and test
these updates on a quarterly basis.
Once tested, Motorola will post the updates to a secured extranet website and send an email
notification to the customer. If there are any recommend configuration changes, warnings, or
workarounds, Motorola will provide detailed documentation along with the updates on the
website. Motorola will also provide labels on the extranet site that can be printed and appiied
to DVD's. The customer will be responsible for the download and deployment of these
updates to their ASTRO System.
Approved by Motorola Solutions LGA&C 9/13/2014 <o Motorola 2017
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