This Attachment is made part
ATTACHMENT TO SCHEDULE C
Performance Guarantees
TO ADMINISTRATIVE SERVICES AGREEMENT
WITH
CITY OF NASHUA
Performance Guarantees
of Schedule C and will be effective for the Performance Period from July 1, 2013
through June 30, 2014. This Attachment is intended to supplement and amend the Agreement between the Parties.
Operations Performance Guarantees
Performance
Category
Implementation
Survey
Amount at
Risk
Year 1:
$20,000.00
Year 1:
$20,000.00
Guarantee
completed by the dates specified in the
implementation plan agreed to by the
Parties. The implementation plan will be
developed by Anthem and will contain
tasks to be completed by Employer and/or
Anthem and a timeframe for completion of
each task. The implementation plan will
also contain Measurement Periods specific
to each task. Anthem’s payment under
this Guarantee is conditioned upon
Employer’s completion of all designated
tasks by the dates specified in the
implementation plan.
This will be measured with Employer
specific data.
A minimum average score of 3.0 will be
attained on the Implementation Survey.
Anthem will prepare and send an
Implementation Survey to Employer.
Anthem will only consider survey results
received within 30 calendar days from the
delivery of the survey to the Employer.
This will be measured with Employer
specific data.
Penalty Calculation
Tiering
95.0% or Greater
91.0% to 94.9%
89.0% to 90.9%
85.0% to 88.9%
Less than 85.0%
of Points
3.0 or Greater
"26 to2.9
2.3 to 2.5
2.00 2.2
cLessthan200 0
Enterprise Administrative Services Agreement — October 2012 Master Template
City of Nashua 06/17/2013
None ———___—__ Reporting
25%
50%
75%
100%
Penalty
None
25%
50%
75%
“100%
Measurement
and Reporting
Period
Measurement
Period
Annual.
Period
60 calendar
days following
the end of the
implementation
period
Measurement _
Period
Annual
“Reporting
Period
60 calendar
days following
Anthem’s
receipt of the
survey.
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