3.5
3.6
3.7
3.8
4.2
such employee to a level of care sufficient to
protect the System(s) or Third Party
Product(s) from unauthorized use of
disclosure. These obligations are independent
covenants and shall continue after the
Agreement is terminated.
Customer has sole responsibility for
Customer's use and operation of a System,
including monitoring and verifying input and
output data, back-up of input and output data,
providing data for any files or tables of such
System, and for maintaining the required
System operating environment. Customer
shall establish and maintain a System in the
hbrary sttucture, if any, described in the
System Documentation.
Customer shall not decompile or reverse
assemble the System or DSM(s), or analyze or
otherwise examine the System or DSM(s),
including any hardware or firmware
implementation of the System or DSM(s) for
the purpose of reverse engineering.
Customer cannot have more Workstations or
User Login Identifications (“User Id’s")
accessing the System or DSM(s) than the
number of Workstations provided for on the
Schedule of Charges. Users are not
authorized to share the same User Id’s. This
License is for use of the System object code
only.
Customer is licensing a System designed to
operate with Data Volumes on the following
platforms: (i) MS Access up to 10,000
records, (ii) MS Sequel System up to 20,000
records, and (iti) Informix, Oracle and Sybase
Systerns up to 40,000 records. Volumes above
the levels listed may be acceptable but require
certification on the Customer’s specific
hardware and communication environment.
Certification services are available pursuant to
Section 4.7 below.
MESA
CSC shall provide MESA to Customer at the
Authorized Location for one copy ofa System
during the MESA Term subject to the
conditions set forth below.
Provided that Customer is current om its
MESA obligations hereunder, CSC will
provide Maintenance services in accordance
with the Schedule of Charges for up to two (2)
City of Nashua MLA 062402 STE final
RISKMASTER — Steve Evers
4.3
44
4.5
pre-authorized Customer staff members. Such
Support will be provided by telephone or at
CSC's product center office during CSC's
normal business hours.
In order to receive Maintenance, Customer
shall advise CSC of a suspected
Nonconformity and shall submit all necessary
Documentation for Noncenformity
determination by CSC. Ifthe Nonconformity
prevents Customer's processing of
substantially all of its data, CSC shall provide
immediate Maintenance services at the
Authorized Location, In the event that it is
determined that the problem is not a
Nonconfornmty, Customer shall pay CSC for
the reasonable efforts of CSC's personnel on
CSC's standard time and materials basis,
including reasonable travel; living and
out-of-pocket expenses, ifany. Maintenance
will normally be performed at CSC's offices
and the materials and instructions necessary to
correct the Nonconformity shall be delivered
to Customer,
The cost associated with installing
Maintenance and with shipping and installing
Enhancements is Customer's responsibility.
Customer’s obligations include (i) providing a
written quarterly confirmation report of any
new or anticipated Customer priorities and
service requests, (ii) sending in CSC support
slirveys, securing any necéssary support, or
obtaining software upgrades or revisions for
Third Party Products, (iii) editing, validating
and auditing Customer site software, including
ail Customer data entry work, on a monthly
basis, (iv) participating in ongoing CSC
tecommended Product training sessions, (v)
documenting and defining in writing any
internal procedures, support issues or requests
not addréssed by the daily CSC support
process, (vi) securing, testing, maintaining and
updating hardware, operating system software,
available telephone lines, network
communication equipment support, and other
maintenance peripherals or printers in
accordance with the then current system
requirements, (vii) purchasing new releases or
upgrades for Third Party Products originally
provided by CSC and upgrading Customer's
software system using the upgrade programs
provided by CSC unless contracted for as a
separate service activity, and (viii} monitoring
and correcting Customer's computer system’s
