THE CITY OF NASHUA Thebes
Information Technology Division
Date: June 7, 2016
To: Dan Kooken, Purchasing Manager
From: Bruce Codagnone, CIO/IT Division Director
Re: Nashua City-Wide Telecommunications project
Mr. Kooken,
The City issued a Request for Proposal (RFP) with the aim of selecting a single vendor to deliver a City-
wide Telecommunications strategy for the City of Nashua.
The primary aim of the exercise was to identify available products and services in the market that would
satisfy any legal obligations and the commercial realities of all communications for a municipality. The
project team invited potential suppliers to provide information about their likely solution and service.
Creative solutions and the use of modern technology, parts of which need not have been previously used
in City government, were welcome. However, all aspects must use proven, robust and easily
maintainable components that integrate seamlessly with other relevant City systems and processes.
The current communications infrastructure is being supplied by a number of disparate suppliers, each
requiring effort to manage and maintain. In many areas, such as the Police Department and the Nashua
High schools, the systems are failing, adding risk to the operations of these critical services. City of
Nashua, NH is seeking economies of scale by combining all of the facilities into a single supplier
contract.
City of Nashua, NH sought information on what systems, services, products and suppliers that were
available for an integrated telecoms, data and messaging infrastructure offering a ftexible platform that
would allow for the introduction of new services and technologies as they arrive. Furthermore, providing
redundancy from both a switch and data circuit standpoint to ensure communications are uninterruptable
and critical services can be performed.
The goal of this project is for City of Nashua, NH to have a resilient, safe and secure messaging
infrastructure that has the following attributes:
e Diverse routing of voice connections
e Implementation of a fax solution (inbound and outbound) to replace all individual fax machines
e Maintenance and management of all direct extensions; from multiple locations and multiple
administrators; to include all outbound and inbound calls to the City of Nashua, NH site
« Full resilience of voice lines
« Redundant systems with fail over for high availability
*e Leverage the fiber optics network investment
*® Support required 24X7X365 with 2 hour response for complete data/voice loss and 4 hour
response times for less critical issues
229 Main Street | Nashua, New Hampshire OSO6C » Phone (603) 589-330C - Fax (603) 594-3494
