TeamAbsolute
T = A M a SO ute 2277 Highway 36 West, Suite 160
Roseville, MN 55113
Main: 612-746-4070
Fax: 612-746-4071
MAS TER SERVICES AGREEMENT
Client # 40399-Managed Services
This Master Service Agreement (“Agreement”) made this 5th day of August, 2016 (“Effective Date”) by and between Business
Information Systems Consulting, Inc., d/b/a TeamAbsolute, a Minnesota Corporation having its principal place of business at
2277 Highway 36 West, Suite 160, Roseville, MN 55113, and City of Nashua (“Client”) having its principal place of business
at 229 Main Street, Nashua, New Hamphire 03061.
WHEREAS, TeamAbsolute is in the business of providing application and network information professional services, specializing
in, but not limited to, Infor Lawson S3 and supporting softwares.
WHEREAS, Client desires to engage TeamAbsolute to perform those services outlined in EXHIBIT A of this agreement upon
the terms and conditions set forth herein;
NOW, THEREFORE, in consideration of the mutual promises contained herein, the Parties agree as follows:
1. DEFINITIONS,
For purposes of this agreement Section 1 shall define certain terminology used throughout this agreement and the definition
of the terminology shall always have the meaning that is set forth in Section 1. Except as otherwise set forth herein, technical
terms commonly used in the industry that appear in this Agreement shall be so construed.
1.1 “Activation Date” means the date upon which TeamAbsolute makes the applicable Service (as defined in Section 2)
available for Client use.
1.2 “Authorized Representative” means an employee, agent, contractor or other person that Client designates in writing
as having authority to act on Client’s behalf. Client may replace an Authorized Representative upon written notice to
TeamAbsolute.
1.3 “Statement of Work (SOW)”, EXHIBIT A, means the valid TeamAbsolute document detailing the Services described
herein, including the applicable rates, and/or monthly charges ordered by Client. The parties may amend EXHIBIT A in
writing.
1.4 “Supported Systems” means the systems, databases and/or applications of Client, as set forth in the Statement of
Work, EXHIBIT A.
1.5 “New Charges” means those new monthly recurring charges that are associated with changes or additions that Client
wishes to make to any of its existing Services.
1.6 “Services Change Order (SCO) Form”, EXHIBIT B, means a valid TeamAbsolute document that is submitted by Client
which requests certain additions, changes and/or deletions to the Services as described herein.
1.7 “Hardware” means the mechanical, magnetic, electronic and electrical components making up a computer system.
For this agreement, Hardware includes, but not limited to, networks, workstations, hand held devices and all software
supporting the Hardware.
1.8 “Software” means any physical or electronic application software, software licenses, manuals and /or
documentation provided by TeamAbsolute. For this agreement, Software includes, but is not limited to, Deltek, operating
system and database, anti-virus, office productivity, and all additional software required to support this Agreement.
2. SERVICE.
2.1 Services. EXHIBIT A Statement of Work Document of this Agreement sets forth the description of TeamAbsolute
services (referred to herein as the “Service” or “Services”) and the fees charged for the Services, as provided pursuant to
TeamAbsolute, © 2014 Page 1 of 14
Proprietary and Confidential
