Finance Committee Page 10
September 7, 2016
under the MUNIS system after almost two years of a conversion project. We had very few errors and
everything went pretty good. Part of the project was always to have this self-serve module put in. From the
communities that have it now in New Hampshire they say the customers both business and residential love it
because they don’t have to keep calling here or coming to City Hall. They can find a lot of the information they
want right on-line. Come tax season we get hundreds of calls in the tax office from people wanting copies of
their tax bills because they don’t file them and they don’t know where they are and they need them for their tax
returns so they will be able to just go on-line and print out their own tax bill. Of course we have lots of calls
from realtors and title companies looking for information. The office is looking forward to implementing this but
it's going to take a little bit of time. It was part of the original plan 5+ years ago when we went with MUNIS for
taxes.
Mayor Donchess
What are some of the communities that have already implemented this system?
Treasurer Fredette
In New Hampshire there is Milford, Derry and the City of Concord is doing it right now. The one thing if you
notice in the letter | sent is that years ago when we started taking credit and debit cards; the city ordinance
does not allow us to take credit cards or debit cards for tax payments and that might be something that the
Aldermen would like to change. We have a lot of people who would like to charge their tax bills but they can’t.
Alderman Siegel
You touched on people using credit to pay the tax bills. Am | correct in assuming that they would also have to
pay the service fee associated with that?
Treasurer Fredette
Yes.
Alderman Deane
Is there a recurring yearly maintenance fee on this component?
Treasurer Fredette
Yes, there is.
Alderman Deane
How much is that?
Treasurer Fredette
It’s a little over $3,000 per year. It’s $3,960. It’s high; all of this stuff is high.
Alderman Deane
It’s ERP, we spend millions. | liked ADMINS quite frankly.
