6. Training
Immediately following implementation, the vendor shall provide on-site training customized to the
needs of the individual departments and the system features being implemented for them. This
should include training relating to the integration of the system with other software applications or
modules implemented as part of the propased system. It is required that the training will stress
hands-on learning. -
At the time of training, staff from each department should be provided with training and/ or user
manuals. In addition, the vendor should provide any training aids that are used by the instructors
such as reference cards showing tips, commonly used key strokes, and shortcuts.
Proposers shall describe the proposed training program, provide number of hours allocated to
training, and outline deliverables.
7. Maintenance and Support
As part of the proposal the vendor must provide an outline of the terms of their maintenance and
support contacts. This shall include technical support for all end users from 7 a.m. to 5p.m. Eastern
Standard Time,
Monday through Friday, software upgrades and bug fixes to the initial and subsequent releases of the
software.
Proposers shall describe the proposed maintenance and support plan; outline support options,
software upgrade policy, and proposed yearly maintenance and support scenario.
RFPOG611-033116 LICENSING, PERMITTING, CODE ENFORCEMENT AND LAND MANAGEMENT SYSTEM kos
