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software solutions
ClViCgov One Solution — City of Nashua
Exhibit D — Statement of Work
3.3.12.7 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion
3.3.13 Deliverable 14: System Dashboards
3.3.13.1 Create Custom Dashboards for each department
3.3.13.2 Create Custom Dashboard for user within each department
3.3.13.3 Implement “my favorite” module list
3.3.13.4 Implement scheduling tool interface
3.3.13.5 Implement Workflow Reports per user
3.3.13.6 Implement Map pushpins for user login
3.3.13.7 Sort.on department for limiting view within department dashboard
3.3.13.8 Implement Analytic Report tools and allow user selection
3.3.13.9 Implement Responsive Design for System Dashboard
3.3.13.10 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion
3.3.14 Deliverable 15: Citizen Portal
3.3.14.1 Review Standard Public Account Creation Process
3.3.14.2 Configure Complaint System with routing to required departments
3.3.14.3 Configure Permit Applications & inspection Requests
3.3.14.4 Configure Planning/Project Applications
3.3.14.5 Configure Health Department Licenses and management
3.3.14.6 Configure City Clerk Licenses Application and management
3.3.14.6.1 Implement Dog Licensing and security
. 3.3.14.6.2 Implement other city clerk licenses
3.3.14.7 Configure Code Enforcement Processing
3.3.14.8 Configure other department portal processing
3.3.14.9 Implement Payment Processor
3.3.14.10 Begin Review Process with Municipay Payment Processing
3.3.14.10 Implement shopping card
3.3.14.11 Match User Interface to current city site
3.3.14.12 Implement My Dashboard feature
- 3.3.14.13 Implement Responsive Design for Citizen Portal
3.3.14.14 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion
3.3.15 Deliverable 16: Back Office Pracessing/User Security /Backups/
3.3.15.1 Configure City Admin settings
3.3.15.1.1 add/manage user accounts
3.3.15.1.2 Management of workflow rules and fee processing
3.3.15.1.3 Manage departments and groups
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