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CiviCgov One Solution — City of Nashua
Exhibit D — Statement of Work
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3.3.8.10 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion.
3.3.9 Deliverable 10: Department of Public Works
3.3.9.1 Identify permit types and uses
3.3.9.2 Identify/create workflow routing and permit approvals.
3.3.9.3 Create inspection scheduling and identify inspection types associated with permits
3.3.9.4 Obtain all outbound forms, placards, letters, notifications and all required reports
3.3.9.5 Identify all fees and general ledger codes associated with DPW
3.3.9.6 Implement Responsive Design for DPW System
3.3.9.7 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion.
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3.16 Deliverable 11: Police Department
3.3.10.1 Identify required permit types/uses within department
3.3.10.2 Create required inspections
3.3.10.3 Identify required fees and general ledger codes
3.3.10.4 Obtain reports, forms, letters and placards
3.3.10.5 Implement Responsive Design for Police Department System
3.3.10.6 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery.and completion
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3.3.14 Deliverable i2: City Clerk
3.3.11.1 Identify all permit and license types and uses
3.3.11.1.1 Create Dog Licensing System
3.3.11.2 Identify permit/license renewal process and requirements. Annual and temporary
3.3.11.3 Identify required government process management rules
3.3.11.4 Obtain forms, letters, placards, notifications outbound and all reports
3.3.11.5 Create Citizen Portal component and online applications
3.3.11.6 Create workflows for various permits and licenses
3.3.11.7 Identify and process automated reminders
3.3.11.8 Obtain all fees and processing general ledger codes
3.3.11.9 implement Responsive Design for City Clerk System
3.3.11.10 Provide Training/Review Session for applicable staff to allow User Acceptance Testing
(UAT) within sandbox for module delivery and completion
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3.12 Deliverable 13: Inveicing & General Ledger System
3.3.12.1 Review Processing Across all departments
3.3.12.2 Create Department Sort processing based on Case type
3.3.12.3 Configure General Ledger
3.3.12.4 Obtain accounting and invoicing reports
3.3.12.5 Review default invoice format
3.3.12.6 Implement Responsive Design for Invoicing System
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