VU MRUOVOS
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CiViCgov One Solution — City of Nashua
Exhibit D — Statement of Work
3.4 Gap Fit Process
The purpose of this section is to review the City’s current Government Process Management (GPM).
Each department involved with the CIVICgov implementation will be reviewed. Our team will ask to
review current processes, receive related documentation, wireframes of existing process management
and identify and clearly define the requirements based off the “RFP061 1-033116 Licensing Permitting
Code Enforcement Land Management Requirements.xlsx” as provided within the RFP.
This process ensures that the required processes are implemented. We will acquire all documents,
forms, checklists and other data required to implement the CIVICgov solution. The CIVICgov team
will work with the City’s Project Manager to identify each department contact that will be responsible
for providing the required documents and that will work with the implementation team as required. The
departments/areas covered as part of the RFP include:
3.2.1 Building Safety Department
Plan Review/Workfiow Routing
Permitting Types and Uses
Inspection Types and Permit Linkage
Citizen Portal Intake Processing Fields
Complaint and Violation Tracking
GIS Data Views
Property Management System
Reporting System
Processing of Financial Transactions, Fee Types and G/L Codes
Mobile Device Operations
Custom Forms
3.2.2 Planning, Zoning, & Urban Department
Site Plan Review and Workflow
Application Processing
Manage Various Projects
Manage Various Record Types/Uses
Track Zoning and Historic Districts
Land Use Permits
Inspections and Scheduling
Abutter List and Notification Processing
Meeting System
Parcel History/Subdivisions/combinations/Historical Records
Processing of Financial Transactions
Processing Code Enforcement Records
Custom Forms
3.2.3 Code Enforcement
Manage Various Case Types Across Multiple Departments
Record Workflow
Processing of Fines and Fees
Citizen Portal
Mobile Device Operations
Codes Repository
Ticket Tracking and Enforcement
Custom Forms
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