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CiVICgov One Solution — City of Nashua
Exhibit D — Statement of Work
Table of Contents
1. Document CONtrOl 0.0... eeececeeceeccetecteceeeceeeeeenterecescnessesescnsauseaeesecseneaeaseassseaneeeeecaesesaeseasenaeetertaseesseeneess 3
1.1 Changes & Modifications ..............csccesceeeceseeceeetereeneeseesrssassessneneunseeecsessssensessaeseueeeenseeeneeeseaeenecsaeaenes 3
2. Project (itiatiON 2.0.0.2... cece eeeeeeeseecececeeeeeeeeceeeseseeeereneeeassecsseecsnecegeuaensenseasenseesesseearessnsassaeressenesessnsceeteegte® 3
3. ODJOCTIVES ......eeeeeeceeeceecceeeeeeeeeeeeeseeecanereceeaaeranseeneanesneesnesesasesseusinseesessoneeesatsensecseseaesoueateesseesnusaseeaeeeneaeenes 3
3.1 Deliverable 1: System Setup............:.:eeeeececsesseeeeeeceeeesaeeseeeeuessasaseaseaneeseusasneenatsesesesenteseneeeeaeesenseenaes 3
Deliverable 1: (Milestone 2) oo... cccccccssccssscessceescecenceesenseeseeeeeccnseseeesesesesanesssaesensauaentessasenseagaeeaenaess 3
3.2 Gap Fit PrOC@SS.........cesceeeesseeeeereneceneesesseceesseeuauseesueneeeneeeseseasenaneesessgeaceesesseesanseesasaeesssnanseesassaeteneaneenss 4
3.3 System Development ............:eeceecesceeensessesssesssassessausevsrseescesessaaeneessaeaeensseaaenecnsenasnesaeenaenssnssaaesasueseaags 6
3.3.1 Deliverable 2: Municipal Settings ..............c.cessceeseseeeceeeeeeeeeseeees:enseeaseeaeessucessesesseeeessneneesaeeeenenes 6
3.3.2 Deliverable 3: Property Data .............ccc:ccececeseeeeseeerseeeeeeeeeeesceenveeeesseeesuneanassarsseneeseneeueessensaeeaeaees 6
3.3.3 Deliverable 4: Permitting SyStem ..............c.:cseseesseeseeeeeeeeseeereeceevenseneeasecasesaesaaeessecaeeseeneataneaseaees 7
3.3.4 Deliverable 5: Planning ............::ce.:cceeeseeseeeesseesseeseetesee cree seaeestesusesaeeasaasesseesausnateesensessenseesensaseeees 8
3.3.5 Deliverable 6: Code Enforcement (Milestone 2).............-..:ccccsececeeeceeeeeeeeeeseneeeeeseseeeeenseesaaneeesees 8
3.3.6 Deliverable 7: INSPECTIONS ..............cceeseceeseeeseeteeeteeeecseeseeeeeseusecaeusesaeesaneassensaneessensensersansesecsenenees 9
3.3.7 Deliverable 8: Environmental Health ...............cccccesee ee yeeeeceeeeenssaeseusanseeesusnececuaseessensaesasuaeegees 9
3.3.8 Deliverable 9: Fire Marshal’s Office .............:ccessecesseeesecreeeseseeeseeseneeessauenseneeesasessuasnasnaseeseeseusnenea 9
3.3.9 Deliverable 10: Department of Public WOrkS............ cee cessceeseeecserserseeenesenenesnreerenteeteesssreeaes 10
3.3.10 Deliverable 11: Police DepartMent ............:ccececseeeeceeeeeeereeteeeeeeeesesaaesasseesesseusosseeaenaeseeeseneoeas 10
3.3.11 Deliverable 12: City Clerk ..........:cecccccecceessereseneeeeseeeeeeeeeneeeensceerseesseneeeseesanensneesessansasisenensasseeens 10
3.3.12 Deliverable 13: Invoicing & General Ledger System ..............ee ee seeseeeeseceeesneesaeseesanseateeneseneees 10
3.3.13 Deliverable 14: System Dashboards ..............:ccsccceceeseceneceeeeeeeterseeneneessessouensaneeceeeseneneeseeenagees 11
3.3.14 Deliverable 15: Citizen Portal ...........-cccscseccessceceeceseeeeeeetenseeensesecueecneeseaeanscesseeeessoeessgenseaeterees 11
3.3.15 Deliverable 16: Back Office Processing/User Security/Backups/ ..........::::ccecceseneeeceeeeeeceeseeeees 11
3.3.16 Deliverable 17: System Tools (Reporting, GIS, Mobile Operations) ........0.... cee eects 12
3.4 Data Conversion & 3™ Party Software Integration ..........ssscssssssssseseccecenseseeseateaesetesnessseneaeseeatseaeoes 12
3.4.1 Deliverable 18: Data COnVersion............:ccceccseeeceeeeeeceeseetenser see eeeeeeeeeseesenaneeceassnesasndseasencneenteses 12
3.4.2 Deliverable 19: Software Integration (fviilestome 3) oo... eee eee eeeeeeeneeeeeeterseeseeseetesseeneetenees 12
3.5 Training and Testing..........::cccccccsescecseeeerenseneneeteeneeseeneseesseeseaeeneneesesauaeaeecsecnaseesseeaaeeessaseeesseeeseaeenene 13
3.5.1 Deliverable 20: Training ..............cccccsesceetsiseeeeeecerteetensonserseaaeseeneeseeesesseeuasseteassessssseessasarsaseaseaeees 13
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