Page | 45 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
9 Wagsys Capabilitics and References
A. Company Description: WAGsys has elite software engineering credentials. Our considerable experience in
government enables us to provide best-in-class solutions for our clients. For over 10 years, WAGsys has
delivered quality solutions at affordable pricing levels and backs each subscription with unbelievable support and
service. We have 10 full time staff and access to dozens of contract support personne] that work directly for
WAGsys.
The CIVIC gov cloud suite of software package and the included modules are designed with the end-user in mind.
Our philosophy of "Powerfully Simple", ensures that all our software meets the needs of the agency without
hindering the ability of the user to learn and operate the systems. Our credentials include: Almost 40 years of
experience in government with 35 years of experience as building officials, fire marshals, and code enforcement
officers. Our principals are trained FEMA Incident Command Staff. We are experienced government, public, &
private sector auditors and security risk analysts and have developed over 20 software titles. Our trainers are
experienced trainers who have provided training to thousands of employees. Our programming staff are trained in
the latest technology and infrastructure.
B. Experience: WAGsys’ past performance is a strong indicator of our future success. We have a solid record of
customer satisfaction and of efficient implementation and training for the CIVICgov solution. While not all our
customers utilize our fire and life safety system, over the past three years, we have completed fire and life safety
system implementations for 52 customers in 8 states. We provide a complete contingency plan to safeguard your
data and provide continuity of services plans.
Our software experience includes the development of over 20 software titles. We have over 35 years of
experience as actual fire inspectors, code enforcement officers, and building officials. Our principals hold
numerous ICC approved certificates and maintain their yearly educational requirements.
C. Key Personnel:
Pete Ackerson, Director of Training Operations: Pete is a founding member of WAGsys. He holds numerous
certifications in building inspection and code enforcement operations. Pete has over 35 years of experience in
both public and private sector operations. Pete’s construction experience includes major development planning
and project management to include schools, treatment plants, multi-family and condominium developments, and
large scale commercial projects. Pete is a well-respected inspector in Orange County, New York and a regular
contributor to many trade publications. Pete and his team support the training activities within WAGsys.
Training includes onsite, web-based, interactive html help systems, and PDF-based help guides.
William Gau, Director of Operations: Bill was named WAGsys’ Director of Operations in September 2005. In
this role he is responsible for the corporate strategy, IT marketing, expansion in the global business market,
customer support operations that are regionally based throughout the United States, and the cloud platform design
and development division. Prior to joining WAGsys, Bill worked for the federal government, with over 26 years’
experience in federal law enforcement. He held senior technology positions and is an expert in computer
forensics, information systems and security and computer network design including both wide and local area
network architectures. He has trained thousands of Federal law Enforcement personnel in the area of information
security technology. He holds instructor certifications for the National Crime Information Center (NCIC), and
the National Incident Command System (NIMS). He is an expert with disaster assessment and emergency
response operations. Bill and his team work directly with the clients to implement the CIVIC gov application.
Bill also continues to provide training services to the client’s and enjoys working directly with the end users.
Raoul Watson, Director of Technology Operations: Raoul is one of the founding executives at WAGsys. He
developed several of the company’s flagship software products. Raoul manages the customer implementation
group and the internal infrastructure that includes over 22 cloud-based servers, system security operations and
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
