Page | 31 — EXHIBIT C - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
4.53.4 Dashboard
CIVICgov pprovides a landing page (starting point) when
first accessing the program. From the Dashboard, the user
can launch all of the modules, review and manage their
schedule using the calendar, and track and access all records
in the system that the user has been assigned to review,
comment on, perform inspections on, or similar review
activities. Once the user no longer has a required action, it
will be removed from the action item listing.
The action items list is a component of the dashboard. It is
customized automatically for the logged in users. All
records where the currently logged in user has some level of
review or action responsibility will be listed in this
component. This responsibility includes items such as being
listed as a record review or approval authority either as an
individual or as being part of a group that has such review
responsibility or as an inspector or issuing authority of the een ws
record displayed. Inspectors, once assigned as the inspector | a es co ~|
of record will, in addition to receiving email notifications, as
will have the inspection record listed in the action item tool. The action items tool only displays those records that are
considered open and have not been completed, closed, rejected, abandoned and placed in the archive system.
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4.33.5 Scheduling Manager
The scheduler is used to provide a drag and drop
functionality to inspections that have been requested a ~
from the portal by contractors, called in or when staff Fabromy 9.2018 Lig eo
have to reschedule inspections where inspectors are renee ~ ~
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unable to keep to the schedule. It is also used to
schedule other events like meetings, inspectors’ days
off etc. It allows the scheduling manager to see in a
snapshot view exactly what is going on for the day
and to have the ability to move by dragging and iin Gil
dropping inspections as required based on the items listed above. The system is a customer appointment management
(CAM) targeting the mobile workforces that automatically routes and schedules on-site appointment activities.
Inspection Request Queue: This queue lists inspection request coming in from the public via the Citizen Portal, call
in or other ways the public submits requests. It lists those inspections that have not been assigned an inspector or an
inspection date. Any inspection coming from the Citizen Portal will have a temporary inspection number assigned
such as CP-RI-xxxx (randomly generated number based on date and time). The actual inspection number will be
assigned when the inspection is given to an inspector and a date is assigned.
Inspection Queue: This queue lists all the open inspections within the system across all modules. These inspections
have been assigned to an inspector but have not been resulted as pass or fail status. They are still being worked on.
Notification System.
As inspections are scheduled and other events and meetings are scheduled, the system will notify the concerned
inspector and other staff of events or inspections that have been associated with or assigned to using the built-in email
system
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
