Page |27— £XHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
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4.12.1 The Complaint module supports
community engagement. It allows for
inspections to be completed within a
20 complaings
complaint that was submitted online, via _ Semen Beene teen — come ee wae
phone, email or walk-in. The complaint 16-0002 404 New Vernon Road Union Code -vebicies and Farcang Perding
can be handled, inspected and, ifa = _ RA Ten Mareen Sosa iiaaeaaiii anal aaa
violation exists, linked directly to the 7s OC sonoma Ss a
violation record. Complaint types are TEE ego INS A en aN OES es
routed to specific departments for ABADOT incident7#43130 ¥ 44 Sullivan St Purlic Works - IceSrow Removal Pending
processing. Online users can track the ce eR IE NEON OE NEISE N
status of their complaint from within the ae ee means -_s “ean
“my dashboard” area of the citizen portal. ‘eager eee Bmpr ege arbagersantston Renae
Property related complaint records are root. er, ~ aS
trcidertttt2ey ot 4 Mair Steal budiee Departoant- Meise Related Parding
stored at the property management layer. (44-0060 144 07-4-7 34 60 Commerce Or Uniform Cade Life Safety Assigned
The system supports inspections,
notification processing, and assessment of fines and fees when applicable. All modules support unlimited text entry
fields. Property owners, inspectors, and complainants are notified via email and dashboard notifications based on
user-configured options.
4.12.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified under
Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum 1 Proposal Requirements items 322-326
4.13 Sysiem Tocls
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4.13.1 Queries and Reporting (system analylies)
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| {2 Main Reports
4,13.1.1 Each module has a query and reporting feature. Reports can be accessed from
within each module by clicking the reports button.
| {2 Parcel Reports
| {) Permit Reports
| ©) Project Reports
, © Complaint Reports
|
I
|
The query/report building is a user-friendly interface that allows user to select queries
|
| © Violation Repo
|
|
|
utilizing drop down lists and simple field population processes.
The report builder allows staff to select fields to display, order of those fields and
provides summary and grouping functionality, all without having to learn complex
query structures and matrix displays.
| (2 License Reports
inspection Reports
3 &
/ Insurance Reports
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Backend complex query structures are supported via 34 party applications such as
Crystal Reports.
Query Results can be printed, used for bulk notification processing or exported to csv,excel, word, pdf, plus more.
4.13.1.2 Compliance to RFP: This module fully supports all the functional requirements of the RFP identified
under Specifications, 2 Scope of Services & See This RFP Section 8 — Addendum | Proposal Requirements items
272-281.9
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
