Page |6-—EXHIBIT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
3 Scope of Services
Wagsys understands that it is the City’s intent to obtain an integrated software solution such as CIVICgov ONE
Solution, that provides collaboration and record management across departments to include: Community
Development, Environmental Health, Clerk’s Office, Fire Marshal’s Office, Public Works, and the Police
Department at the City of Nashua while providing transparency and access to government 24/7 through the use
of Citizen Portals and integration with the City’s existing ESRI GIS, document management and assessing
software systems. We further understand the software solution must fulfill a variety of divisional needs for
permitting, inspections, enforcement operations, complaint and violation processing, Land Use Board
Management, planning and zoning ordinance and record management, all aspects of food service establishment
licensing and permitting, inspections of those operations and related operations to enforce health codes, vendor
licensing, animal licensing and control systems, parking permits and a complete suite for the Fire Marshal’s
Office and Police Department. The entire system must include workflow management and collaboration
utilizing meeting management, email, and scheduling system integrated to the application. We further
understand that the application must integrate and provide automated updates in a push/pull process using
API/REST/SOAP or ODBC technologies to further the automation of data updates between the selected
solution and the City’s existing solutions noted above.
The CIVICgov solution will exceed the City’s existing environment statistics which includes an approximate
population of 87,000, access to the system for approximately 60 staff in multiple departments.
We understand the City’s goal of acquiring a simple, user-friendly, sustainable system that provides detailed
and dynamic functionality without extensive customization.
Wagsys will work directly with other software vendors as required.
The City maintains ownership of all data maintained within the system. CIVICgov has no right to utilize the
data contained with CIVICgov for any purpose other than those authorized by the City. The data is not
encrypted and can easily be exported as the City requires.
4 Specifications & Kunctionai Reawirements
CIVICgov is a cloud-based, Software as a Service (SaaS) model. The system could be considered an off-the-
shelf product as it relates to ease of configuration and use. However, the processing power of the system and
depth of penetration into multiple municipal departments provides an overall solution for government agencies
of all sizes. We achieve this processing power while still maintaining a minimal modification process. Virtually
no complicated custom development is required.
Wagsys has the ability to integrate with any 3™ party vendor to develop code that allows complete automation of
data updates between various software versions using API/REST/SOAP and ODBC operations.
CIVICgov ONE Solution is module based. All modules within the application are fully integrated for ease of
use. The components included with this RFP are as follows:
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
