Page [2-LAn IGT © - City of Nashua, NH
RFP0611-033116 —Licensing, Permitting, Code Enforcement and Land Management System
Contents
1 Cover Letter ..ccccccccccccccscssceccececceeeceessesceeceessccesseceseesceeeeeessseseaaeseecsaseseessaesunenenersssasseseaneseeneecasenesentacecsaereasesaeeseogs 4
Statement ...cccccccccccccceccecsseccssssesecceceronecsscessececceacessseeseenseseseeesesesseaseeeseeeaeesessesoeneeaesaeescesnneesasessecenseennensresesaeanesseensanseeseanee snes 4
2 Executive SUMIMALY .......cccccceccseesecececesestsesesseeeseeeeeensaesseenseassssssssssasencsssnsenenensnenenenasseasaceassassaaseaeasenenensngeeneegea teas 5
3 Scope Of Services......csecsessessssesessessssseseeseesessecnseeeseeessnesssesscsscsensssusssceesaesensaseneeasassussesacsenecasensnasiseaeaceanacensnagseetis ets 6
4 Specifications & Functional Requirement ............1:::ssecesseeceesseseensenseneneeneensatssneensnecsennnennnenanansnataneenesenseas ees 6
4.1 Property Management ............cccecccssesessesseeeseereesesueseescessccessesneanenenssneeaseeeneseeeeeeyeneeeee eee eee ttt Steet AA CERES ee eee 7
4, 2 Building Safety Department..........-s-eeccessesesssesseseeseesneenssancennnanenennnnsssnes senses en eeeee eRe AAU eee TO TURE 9
4.3 Planning & Digital Plan Review .........:.ss:cssscsecsseeeseeseestssteceesseneensenneenensceneenesaeenenseeeeeneee teen eneee eee eeee etn n eee geet 11
4.4 Code Enforcement..........cccccccccccsssesscecscesssscscsseeceeeeneceseceearseseaeatanseasesaesesneeneeserensssesreasecesacusneaasseeranassnaaeraceneneassrsesessanngs 15
4.5 Inspection System ......ccescsessessesssssecsesnesseessecsseeesnecanaeesesaessensneseesecsseseasneeeeeseueeeeeseeeeetees StU SAU Ste SA St ACSC T Te TeEeeeee tea 17
4.6 Environmental Health Processing ............:::ssscsssssssesesssereeceeseessseeeenecessersestseseseeeseassensnsaeansnansnsesacnsassanaanerecenensegasseseens 19
4.7 Fire/Safety Inspection System ...........ccscscsessecssseeseresenessessssecsssasenesseensenacancnscaecatensaneaiesecanecencnscsenssnsnseegeseneees ee ateeas 20
4.8 Department of Public Works Operations ..........-..ssesssssecsseesseesesseeneeatenseanentennesteeneaseeanencensnncanenanenanagnenneasenenesessee ise ses 22
AO Police Component ...........ceccscsessessessessessessecseeccaneseeaeenceassusssssissacenesseasensssuacansensarsasssnenesaceacenananasnececasasnenasnaseaseseseeegey 22
A10 City Clerk .....ceecceccessesesssesssssssessesscssseneenessceesensaenesasesssncsnssasanseacaussacsaccnseanananersnasaveascestasenensensnsssessesansegneteeenets veveseneees 23
4.11 Online Citizen ACCESS ........:cccccceccsscesssssscssssseseeeseeceseeeceeeesseassacansaseeenseaeeaecensansesssescecssssnesenassessensaseesceasensaansesssssnesssess 24
4.12 Citizen Response Management (Complaint/Request Processing) .........:-sesseceeteereereceetesreeeeteereeneeneesenencaetentenaranecnes 27
A.13 System TOols........csesssssssssssessessessssssesesnscneenecacenesansnssecenssnsaeenessessseeneeneaeeeeree es eeesee etn gt4 ete gte ee At SOs ROE EERE Tete 27
4.13.1 Queries and Reporting (system amalytics)......-.--:sssssssessessesseseeteesersenesnenneneneeneaeeaeatenecenseensensanarsesnataasnaentestegt gs 27
4.13.2 GIS cccccceccccscscceseccscecccceeceessvssssessesecesesceneesesessescorssseseseesesseceneasenansensseesceeassstecssnansresessesessanesenenrsaaeroeesngnessstnececetes 29
4.13.3 Mobile / In-field Usage .......c.cccecsecesesessssecseseseeeenenesassneneneneensanenesssnenesseensannensasensnsesanerensetasatensacsceseeanannenensennsnaegs 30
4.13.4 Dashboard .....ccccccceccecseseecsescescesesessesseceecscesscsevsnesessucsevenseasecunsassersessareuenecsecenerenssseenansaenessusnerenesaaenageseaeasenananes? 31
4.13.5 Scheduling Manager ............:sss:ssssessssseesssesssneseeseseneaeenscetenceseesecneenecanesesscesacansasenseseensanssscsscasenecanenaasesananssastesnestsese 31
4.13.6 Invoicing and General Ledget............ecsecseceeseseeseereereseseeseeseenenees ees eneeen seen enene tet Ee Te eO et eA A RTARTA ETAT E eee 32
4.14 Functionality & Performance .............cccecseceseeesseseseseeeneceeeesnenessssneresneacenenasenessacnncacancacanearensasereceensasesaneneaseeanegestgs gs 33
General Functionality —...........ececcscsesessssessessesessecseneenseeseceessesasatasessssnesceneanesceneaneneeisareaceasanensceasnsgcassescnceneenenenenssnetnestgaas 33
Look and Feel ......cccccccscescescccecvevecssseesescessscsesecseececeseesscaceensacacauesenseaeanessaceeseeassneesssserensensesanesseseceanenegisaregenersrearsanersenetans 35
Usability .....cccscccsscsescesceessessrsoesseesecansnneenenaneescenssanecassiceaseysssscenenneensenseseneteeeegeneseeseteeeeeegeeesnteaeesteseeeseeeeeeeneng geese geeenseey 36
Performance .eccccceccsscocsececceccecseocceccsssscenccectesceancanessteerenesensnenevarenenecaneneuauenenaesotesessesussensacnesseenecgrstenesensanseneneseneuersneneneereas 36
Capacity o...eeceeccssecseesesssssssersssssneesseeneesnecnseenseesusenenaussassnasssseeneeneesaeseneegesteeeeQeneaeeesentesttesttseteeeeeseHeseeeestesegtete Te gett ee nene eet 37
Other Functional Needs ...........:::essseresesessseeeeseees sesssscaeessecsavanasensssscecesevessseseaussesscscsessscecsestessiescsnesseneeeeseneneaeesesennses 37
5 Configuration, Testing and Implementation ..............:.s::sssceceesssseesneseeneeneenecneenesteateneaeeseeneenecnsasenecntannenstetsaa tetas 37
Wagsys Software Solutions (888)304-0007 - Direct (845) 590-5820 - Dean.sefrin@wagsys.com
