that includes delivery to the appropriate building, floorand room.
Set up willbe done at the same time/date the order isdelivered, unlessadvance mutual written agreement
isin place. Personnel representing the Contractor will have the proper installation certification, enabling
them to perform allinstallationsin accordance with manufacturer sguidelinesand specifications, and in
accordance to the approved installation floor plans. The Contractor willbe responsible for the conduct and
appearance of allinstallation personnel.
Failure of the Contractor to make a site vist doesnot relieve the Contractor of responsibility to fully
understand what isnecessary to accomplish a successful and complete installation.
Packaging:
chipmentsare to be properly packaged to meet accepted commercial standards. If productsare delivered
to the site ina damaged ordefective condition, the Contractor will offer the Sate of New Hampshire the
option of using those productsat a discounted rate with the same warrantee or temporary (substitute) similar
productsat no charge until the replacement productsarrives. The Contractor isresponsble to keep requesting
agency updated on the statusof productsthat are re-ordered due to defect ordamage.
Punch List:
The Contractor will perform a “walk through” of all new installationswith the agency’srepresentative, making
note of any damaged, missing, or miss ordered items, documenting them in the “punch list” along with
notation regarding how the partieshave agreed to resolve allproblems. The “punch list” willbe reviewed and
signed by both partiesand a copy left with the receiving agency’srepresentative. For ordersof $10,000 or less,
alldiscrepancies or problemsnoted in the “punch list” must be resolved before the Contractor's invoice willbe
paid by the Aate of New Hampshire. For ordersof $10,000 or more, 10% of the payment shall be withheld by
the Sate of New Hampshire from the Contractor sinvoice until such time all “punch list” itemsare resolved.
Warranty Requirements:
The Contractor willbe required to warranty all equipment/product awarded fora period of not lessthan the
manufacturer's United Sateswarranty standard period of time or standard number of yearsindicated by
manufacturer, from the date the itemsare received, inspected and accepted by the Sate of New Hampshire.
The warranty shall cover 100% of all parts, shipping, labor, installation, travel, lodging and expenses.
Return Charge:
There shall be no restocking or other return fee forthe return of manufacturersstandard product lines.
Custom manufactured itemsmay not be returned, unlessthe Sate determines the itemsdo not meet
specifications.
Storage Charges:
lf, during the term of thiscontract, a receiving agency notifiesthe Contractor lessthan 30 daysprior to the
agreed delivery date (which wasstated on the Purchase Order (PO), or under separate written agreement)
that the delivery willbe delayed by two (2) working daysor more, storage charges for “*large orders’ (as
defined below) may be billed to Sate of New Hampshire (to the agency requesting the delay).
“Storage fees shall be charged only on “large orders’ which are defined asorders requiring at least half a
tractor-trailer for delivery, orhaving a total net purchase price of $50,000 or more.
Siorage chargesare not to exceed the amount set for in the following schedule:
e Daily Billing Rate for Sorage Shall Not Exceed - $100a day
e Weekly Billing Rate for Storage Shall Not Exceed - $300 a week
e Monthly Billing Rate for Sorage Shall Not Exceed - $1,000 a month
Site Clean-Up/ Recycling of Packaging:
No packaging materialsand/or boxesare to be left at the delivery ste. The Contractor isresponsble for
removaland recycling of allpackaging materials.
Compliance:
Allproductswill be certified by the Contractor asbeing new, not used, or rebuilt, orhaving been used as
demonstration or evaluation equipment.
If proper delivery notice isnot given to agencies, delivery may be refused and Contractor will deliver at a later
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