-[3-
© Continued roll-out and implementation af company-wide Customer Security Program, to the
benefit and safety of customers and employees
¢ Continued training, meitoring and succession planning throughout (he organization, including
impending retirements occurring in 2022 and 2023 for certain key rales
e Continue to promote customer education through newsletters and social media
e Complete upgrades to the Bowers Dam spillway, tncluding replacement of the spillway gate
and the construction of an auxiliary spillway
e Amend process monitoring in systems treating for the removal of manganese to ensure
compliance with the proposed NHDES primary drinking water MCL
© Continue to collect and process all necessary compliance samples to ensure compliance with
NHDES and EPA MCLs
e Work with external engineering consultants to evaluate improvements to the Water ‘Treatment
Plant to achieve optimal PFAS removal, chemical feed and storage, and improved monitoring
at the plant
© Continued participation in multiple educational outreach efforts within the Company's customer
coverage radius
e Continual enhancement and review of cybersecurity needs, risks and tools
¢ Comprehensive review of Emergency Action Plan conducted during Internal Control Review
process
© = Cityworks (CMMS application)
© Refinement of Operaticnal Insights assessment of the Nashua core, and extension of
that assessment tc other Pennichuck Water Works and Pennichuck East Utility CWS
© Incorporation of vertical assets into Operational Insights
© Asset Management
© Incorporate operations data ({‘ows, pressure, water quality) into dashboards accessible
by “point and click” in GIS
¢ Implementation of Source Water Protection Plans for Locke Lake and the Merrimack River
¢ Continued monitormg and response to COVID-19 pandemic, including but not limited to:
© Timing of possible resumption of “fut! normal” operating activities
© Ongoing monitoring and protection of customers and employees served
© Continued monttoring and response to financial impact on the Company of the pandemic
© Compliancy with OSHA ETS, if upheld and enforceable
Sincerely,
Lary D. Goodhue
Chief Executive Officer and
Chief Financial Officer
