MECKLENBURG COUNTY cosines
for achieving the goals and objectives of the community during a crisis event. A Strategic Plan
was developed to provide day-to-day. high-level context for crisis planning, and an Operational
and Tactical Plan was developed to provide the specific steps responders would take during a
crisis event.
To support plan rollout, a series of training workshops were provided to more than 60 senior
Jeaders within the client's operations. This training focused on key roles and actions these leaders
would need to implement during a crisis. Concurrently, our tearn designed an online awareness
level training for the client’s employees to educate them on individual roles and responsibilities
during a crisis event.
In 2020, we began the process of helping the County to apply for recovery dollars around the
pandemic response, including completing FEMA Project Worksheets and other grant programs.
RESULT
In 2019, following the development of the plan, its rollout, and training, senior leaders and staff
expressed that they felt better equipped to assume the roles required by a crisis event. In March
of 2020. in response to the COVID-19 pandemic, the community mobilized the plan in support
of pandemic mitigation and response activities, The operational plan, supporting annexes, and
training allowed the community to quickly focus personnel, equipment, and resources to support
incident response. The plans provided the details required to facilitate a successful, coordinated
enterprise-wide response to the event.
“Upen award, iParametrics devoted the necessary resources and expertise to begin the project
immediately. During the process, they listened and responded to our needs. They ultimately
produced final reports that were comprehensive, sensible, and backed by best practice data from
across the country. | would highly recommend iParametrics for Security Master Planning and
Crisis Management Plan consulting. - County Security Director
