During a crisis event or system shock, like a disaster declaration or the recent COVID-19 pandemic, it is the government's
responsibility io marshal its resources, channel the efforts of the whale community, and, if necessary, solicit assistance from outside
the jurisdiction. In 2017, iParametrics was awarded a multi-year contract to provide security consulting, including
developing a crisis management plan and training for Mecklenburg County, North Carolina.
CLIENT
Mecklenburg County, NC
REFERENCE
Christopher Daniels
Senior Enterprise Project
Manager
(980) 314-2520
Christopherdaniels@
mecklenburgcountyne.gov
DURATION
2017 - Present
Training: March 2018 -
Present
COVID-19 Response: March
2020 - Present
SITUATION
Covering over 500 square miles and with a population of over [.2 million residents, the County
is home to one of the largest cities in the United States in addition to six smaller townships. The
key to emergency and crisis planning Is to develop a set of processes and procedures that are
used as a guideline for emergency and crisis response. Pre-developed crisis management plans
and associated activites enable community leaders to effectively address a worst-case or long-
term crisis.
TASK
{Parametrics was retained by the County to support the development of an enterprise security
program and facility risk assessment. This was followed by developing a community-wide Crisis
Management and Response Plan to assist the community in the prevention, management, and
resolution of emergency and crisis situations and training to support the plan. We created
in-person training for the Senior Leadership Team while providing a SCORM-compliant online
course for over 6,000 employees to be deployed in the client’s Learning Management System,
In March 2020, we stepped in to assist the County with response to the COVID-19 pandemic
using these tools.
ACTION
Using several workshops with County leadership and staff. we performed a community-
wide crisis management gap analysis using a variety of federal guidance (i.e. The National
Incident Management System, The National Response Framework, etc.), best practices, and the
Emergency Management Accreditation Program (EMAP) and standards. Scenario, Function, and
Capabilities-based planning were then used to generate, compare, and select possible solutions
(Us;
