In March 2020, the COVID-19 pandemic ensnared the world. The City of Lowell, MA, declared along with the rest of the Country,
recognized that they needed assistance to ensure effective response and recovery efforts.
CLIENT
City of Lowell, MA
REFERENCE
Shad Ahmed
City of Lowell, MA
JFK Civic Center
99 Moody Street
Lowell, MA 01852
(978) 674-1220
shada@lowellma.gew
BUDGET
$1.3 millon
DURATION
December 2020 - Present
SITUATION
Parametrics was retained by the City's Office of Emergency Management to support overall
response and recovery services for COVID-19.
TASK
Initially, (Parametrics was asked to provide strategic advice to the City to maximize their ability to
recover costs under various federal programs, including the FEMA Public Assistance Program, the
Coronavirus Relief Fund, and HHS/CDC grants,
As additional needs were identified, the iParametrics team was also asked to support numerous
response efforts. These efforts included building out the City's virtual Emergency Operations Center,
coordinating vaccination planning efforts, and conducting outreach activities.
ACTION
iParametrics is providing the City with comprehensive grant management and cost recovery services,
including strategic planning, FEMA PA cost recovery, program implementation support, and technical
assistance. We have positioned the City to maximize their cost recovery efforts by leveraging each
federal funding stream to pay for unique items that are needed,
Further, the iParametnics team built out and trained staff on the use of a virtual Emergency
Operations Center using the VEOCi Platform, allowing the City to gain a Common Operating
Picture of COVID-19 response and vaccination efforts throughout the jurisdiction. We also stood
up a dedicated hotline for COVID-19 questions operating in four languages. Qur team used case
management software to ensure that all residents got their questions answered and received
vaccination appointments when eligible,
RESULT
The City of Lowell has been better able to meet the needs of their residents through improved
processes and staff augmentation, Cost recovery efforts are underway, with millions of dollars
targeted for reimbursement.
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