uD iParametrics @m mel Ver PROPOSAL FOR THE CITY OF NASHUA
ARPA ADMINISTRATIVE SERVICES
Project Manager | Shanti Smith-Copeland
Shanti Smith-Copeland serves as the Director of Emergency Management for iParametrics. She 1s a decisive,
resutts-oriented executive with 16 years of innovative crisis and emergency management leadership. These
skills have been honed through positions including Deputy Bureau Chief of Preparedness for the State of
Florida, as well as a local emergency manager.
| Her experience includes Disaster Preparedness, Response, Recovery, and Grant Management Support on
behalf of the State Emergency Response Team, as well as Florida Cities and Counties after Hurricanes Dennis,
Katrina, Rita, Wilma, Hermine, Matthew, Ima, Michael, Donan, and the COVID-19 pandemic. Additionally,
her experience in 34 federally declared disasters across FEMA Regions |, 2, 4, 6 and 7 from 2005-2020 has allowed her to provide
operational support to field operations for Disaster Recovery, Debris Management, Mass Care Coordination, EOC Staffing of ICS
Positions including Plans Chief, Logistics Chief and Liaison Officer as well as Incident Management Team support up to and including
Type 3 Incident Commander.
Associate Project Manager | Ben Redifer
Ben serves as an Associate Project Manager for iParametncs. He offers vanous response, planning, and
recovery skills and knowledge to assist his chents, Ben started his Emergency Management career interning
with the Florida SERT Mass Care Ccordinator, where he created guidance documents and training for new
grey sky staff. He went on to lead the Irma Sheltering Task Force overseeing a team coordinating sheltering
statewide during the largest shelter mobilization in state history. He has also worked with the Flonda Salvation
Army Disaster Services where he led a case management operation, where he built and managed a local
Inma recovery program. He was promoted to coordinate the Salvation Army's regional recovery program for
Imma for nine counties and led coordination with case management partners and was responsible for vetting
over $1.4 million dollars in non-profit assistance.
During COVID-19, Ben assisted in long-term planning for the Human Service Branch where he provided intemet data mining,
analyzed search metrics, and supported Mass Care strategizing. Following the 2020 hurnicane season he served as the Deputy Site
manager for the largest Mass Vaccination Site in Maryland. Most recently Ben served in the Maryland Covid- 19 Recovery Operation
as the Planning Section Chief for the Vaccination and Testing Group, Ben's knowledge, hands-on experience and diverse background
provides him with the skills needed to meet client's needs,
Associate Project Manager | Juliann Bertone
Juliann brings extensive experience in development and execution of housing programs, supportive
4 services, and emergency rental assistance programs. Juliann began her career in state government, where
she served the Colorado Department of Public Health as part of their communications tearn. Most
recently, Juliann spearheaded efforts in Finney and Neosho Counties, both in Kansas, to deliver six
recovery programs simultaneously, including a program which provided rent, utilities, and mortgage
assistance to residents of both counties through the US Treasury's Coronavirus Relief Fund (CRF). Under
Juliann’s leadership, all programs launched in Septernber 2020 and were closed by December 2020, having
| expended the counties’ CRF allocation and serving approximately 300 distinct applicants. Before that,
~ fufiann served as the portfolio manager for the Puerto Rico Department of Housing's CDBG-DR funded
housing programs directed at the island's most vuinerable citizens. In this engagement, Juliann coordinated efforts with six subrecipient
HUD-certified counseling agencies and social interest housing providers around the island to deliver wrap-around housing counseling
services and solutions to house vulnerable populations like those facing homelessness or living with substance abuse issues or AIDS.
Julian is well-versed in training and technical assistance, subrecipient management. program design, and federal grants compliance
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