The 30-minute pick-up window is included im the total travel ume. All reservation pick-up
windows are subject to change depending on the daily demand. If changes are required,
all passengers will be notified by Spm the day before the demand response service is
requested, unless there arc weather ar emergency related changes necessitating a shorter
time-lrame .
Total Travel Time is the beginning of the 30 minute pick-up window to the apporntment
ume
Riders need to be ready and prompt as drivers are only allowed to wait 5 minutes for
a passenger to board the van. Al! riders may be dropped off within the beginning of the
window or the end of the total travel me (Rider should ensure that their destination wil!
be open during the allotted travel tune frame.)
Qualified Riders cannot make same dav changes to their reservations (.e. Pick-tp/Drop-
off locations. scheduled Umes, ete.).
6. SPECIAL CONDITIONS
A. The Provider reserves the right to deny service and/or require personal care
altendants for any clicnts whom the Provider fecls may be a risk to themselves.
other passengers or the driver.
B. The Provider will be closed on the following holidays
Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's
Day, Memorial Day
he COMPENSATION
A. The Town agrees to pay the Provider $44.04 per hour tor Demand Response service.
This service will cost the Town half of the actual cost of service per hour. duc to
the 50% federal subsidy and passenger farebox paynients. Al a projected average
of hours of service per day. the Town has agreed to a total of up to 1155 hours
of service, with an estimated Farebox Revenuc of $12.000 for a total billable cost
of $38.866. (see table below).
Merrimack Cost | Projected Hours | Annual Cost Fstimated Cost for FY23
per Hour of Service Farebox
$ 44.04 1155 3 50.866 § 12.000 $ 38.866
B. The Qualified Rider will pay the following passenger farcbox rates per one-
way ride:
| One-Way Farebox Destination
Rates Nashua Hudson Merrimack
Mesamacls (Cretn $4.00 $6.00 $2.00
Ride
