wd)
D.
It is the Provider's responsibility to enter the Qualified Rider information from the
application into the system for the scheduling of services.
The Provider reserves the right at ls sole discretion to refuse or suspend transportation
to any Qualified Rider or person.
The Provider shall be responsible for safe transportation of Qualified Riders. Qualified
Riders will be provided curb-to-curb service as required by the American with
Disabilities Act ("ADA")
L Qualified Riders who require door-to-door service shall be provided door-
to-door service, however, they must specify when booking their trip that
they will need the additional service/help to and from the vehicle.
I. The driver CANNOT do the following
a. Help with excessive packages {2 bag limit, no large packages).
b. Go beyond the doorway into a building w assist Qualified
Riders.
c. For lengthy periods of tune, leave their vehicles unattended,
d. Lose the ability to keep their vehicles under visual observation
e. Fake action that would clearly be unsafe.
The Provider shall provide reasonable financial and operational data to the Town
with respect to all transportation services subject to this Agreement, as requested from
time to time.
In performing hereunder. the Provider shall comply with all apphcable laws,
ordinances, regulations and codes of the federal, state and local governments.
Interruption of Scrvice-Non-Performance: The Provider shall not be in default of any
provisions of this Agreement for failure to perform where such failure is due to strikes,
walk-outs. civil insurrections or disorders, order of civil authorities. shortages of motor
fuel or cquipment, significant funding reductions, acts of Ged. or for any other cause
or causes beyond the control of the Provider
RESERVATIONS
Reservations must be made two (2) business days in advanee by the Qualified Rider and
can be made Monday through Friday, from 8 AM to 5PM. Requests must be submitted by
end of business on Thursday for rides scheduled on the following Monday. Business days
do not include weekends or Holidays
Disabled riders receive top pnority in scheduling. Senior citizens receive the next priority
in scheduling. When scheduling conflicts arise, The Provider will work to ensure rides are
prioritized by those living with a disability and then senior citizens over rides reserved by
non-senior, non-disabled citizens. The Merrimack van cannot be back to Nashua for any
appointments prior to 10:00 am All rides may be scheduled up to 2 weeks in advance
There is a 30 minute pick-up window, which riders will be given upon scheduling a trip
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