appointments prior to 10:00 am. All rides may be scheduled up to 2 weeks in advance.
There is a 30 minute pick-up window, which riders will be given upon scheduling a trip.
The 30-minute pick-up window is included in the total travel time. All reservation pick-up
windows are subject to change depending on the daily demand. If changes are required, all
passengers will be notified by Spm the day before the demand response service is
requested, unless there are weather or emergency related changes necessitating a shoster
timeframe.
Total Travel Time is the beginning of the 30 minute pick-up window to the appointment
time.
Riders need to be ready and prompt as drivers are only allowed to wait 5 minutes for a
passenger to board the van. All riders may be dropped off within the beginning of the
window or the end of the total travel time (Rider should ensure that their destination will
be open during the allotted travel time frame.)
Qualified Riders cannot make same day changes to their reservations (i.e. Pick-up/Drop-
off locations, scheduled times, etc.).
SPECIAL CONDITIONS
A. The Provider reserves the right to deny service and/or require personal care attendants
for any clients whom the Provider feels may be a risk to themselves, other passengers
or the driver.
B. The Provider will be closed on the following holidays:
Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year's Day,
Memorial Day
COMPENSATION
A, The Town agrees to pay the Provider $44.04 per hour for Demand Response
service. This service will cost the Town half of the actual cost of service per hour,
due to the 50% federal subsidy and passenger farebox payments. The Town has
agreed to a total of 423.5 hours of available service, with an estimated Farebox
Revenue of $2,500 for a total billable cost of $16,149. (see table below).
Hudson Cost per Available Annual Cost | Estimated Farebox | Cost for FY23
Hour Hours of Service Revenue
$ 44.04 423.5 $18,649 $2,500 $ 16,149
B. The Qualified Rider will pay the following passenger farebox rates per one-way
ride:
One-Way Destination
Farebox Rates Nashua Hudson Merrimack
Hudson Origin $5.50 $3.50 $7.50
Ride
