variances, which shall be investigated and reported, and corrective actions taken, as well as
preparation of projections of annual expenditures in order to anticipate areas of shortfall or
surpluses expected at year end.
. Quarterly Activity Report.
Contractor shall provide to the CTAB quarterly reports during regularly scheduled monthly public
meetings. Each quarterly report must include, at a minimum:
1. the total number of programming hours made available to the public on each channel and
through the use of other technologies such as webcasting;
2. asummary of the programming sources and hours for each channel, including:
a. new programming produced using City facilities or equipment, including original
and repeated playback;
b. events, programs and any other form of community announcements including bulletin
board slides;
3. a report of all complaints received by the Contractor during the reporting period, including
copies of any written complaints; and
4. any other information that either the City or the Contractor believes relevant to show
achievement of stated performance goals.
. Annual Report
Contractor shall file no later than the sixtieth (60th) day after the close of the fiscal year an annual
report containing, at a minimum:
|. the Contractor’s organizational chart, listing LLC Members and staff by function;
2. the number of people employed by Contractor, both full and part-time/number of independent
contractors;
an annual inventory summary;
a summary of quarterly programming source & hours;
5. aschedule of all fees and charges levied by Contractor to the City, with the percentage change
from the previous annual report (and all fees and charges levied upon producers & users if
any);
6. asummary of all programming outages experienced, noting root causes and remedial actions;
bo
7. acopy of the complaint and appeal procedures used by the Contractor, any changes made, a
general description of the types of complaints and appeals received and the dispositions
thereof:
8. acopy of the Operations Development plan;
9. the number and types of persons using the Facilities, such as organizational or individual,
represented as totals and as percentages of the overall number of users, categorized by place
of residency (and such other categories as were used in the annual viewer survey, and in the
contract initiation survey);
10. a copy of equipment maintenance logs,
11. a list of training classes, schedules, and rates (if any);
12. the annual fundraising report, detailing all funding sources and how the funds were allocated;
13. annual survey of producers & viewing community(see Section 3.C.3.b), which shall include
but not be limited to demographic information and customer satisfaction; survey instrument
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