WELCOMING & COMFORTABLE
The library is a trusted, safe place that is inviting, easy to use,
and a hub of community activity.
The library exists to serve the community, and providing welcoming facilities is a critical part of
fulfilling our mission. We aim for our library facility and grounds to serve as a community hub
that offers valuable resources, spaces, and opportunities for all. Representing our community’s
population through expanded language resources, providing comfortable spaces inside and
outside, and expanding the paths to access for our patrons will help the library meet patrons
where they are while fostering a sense of growth and belonging.
[eTero] hy Possible Activities
Serve as a welcoming community gathering place (¢ tncrease staff language knowledge
for every member of the community. through training
e Find ways to deepen relationships
with patrons
Emphasize open and easy access to traditional and |e Consider making fine-free
digital resources with knowledgeable assistance. permanent
e Learn more about community
barriers to access (physical and
virtual)
Continue renovation of the library building and e Finish building-needs assessment
grounds to update perceptions about the library and plan next steps
and evoke community pride. e Pursue plaza renovation project
Potential Measures of Success -
e = Increased understanding of patron e Patrons report feeling represented and
demographics and usage patterns engaged
* Increased understanding of patrontech °* Patrons report feeling welcome and
needs and uses comfortable
* Increased cardholders and circulation
Nashua Public Library
Strategic Plan — 2022-2024
