PLANNING PROCESS AND DATA HIGHLIGHTS
In order to create a cohesive, actionable plan, the Board and staff reviewed a wide variety of
existing data, conducted a Community Survey and a Teen Survey, and gathered input from
staff/Board through surveys and an environmental scan and SOAR analysis. A series of virtual
and in-person community focus groups were held with 35 community members attending, and
6 community members also participated in interviews. The Community Survey was completed
by 428 community members, and the Teen Survey was completed by 10 teens; both surveys
were key for understanding current NPL strengths, services valued by the community, and
areas of focus for future growth. Feedback from all evaluations indicated the desire for NPL to
deepen community partnerships through more outreach services, add resources in more
languages as well as more diverse programming, improve awareness of services, and expand
access to cultural and technological opportunities. Staff and board feedback further highlighted
the need to update some aspects of the facility such as outdoor lighting, HVAC, and teen/tween
spaces.
At the October retreats, Board and staff members reviewed process learning and narrowed
strategic directions and goals. Staff focused on possible activities to achieve the plan goals. The
retreat sessions brought cohesion to the developing plan and allowed for the plan’s design to
emerge. The Board spent time refining the vision and mission statements at their December
2021 meeting.
Nashua Public Library
Strategic Plan — 2022-2024
