5. aschedule of all fees and charges levied by Contractor to the City, with the percentage change
from the previous annual report (and all fees and charges levied upon producers & users if any);
6. asummary of all programming outages experienced, noting root causes and remedial actions;
7. acopy of the complaint and appeal procedures used by the Contractor, any changes made, a
general description of the types of complaints and appeals received and the dispositions thereof;
8. acopyof the Operations Development plan;
9. the number and types of persons using the Facilities, such as organizational or individual,
represented as totals and as percentages of the overall number of users, categorized by place
of residency (and such other categories as were used in the annual viewer survey, and in the
contract initiation survey);
10. acopy of equipment maintenance logs;
1. a list of training classes, schedules, and rates (if any);
12. the annual fundraising report, detailing all funding sources and how the funds were allocated;
13. annual survcy of producers & viewing community(sce Scction 3.C.3.b), which shall include
but not be limited to demographic information and customer satisfaction; survey instrument
will be mutually agrecable between Contractor and the Contract Manager; results of survey
shall be presented to the CTAB; and
14. such other information as the City may reasonably request at least thirty (30) days prior to
report.
F. AnnualFinancialStatement
No later than the ninetieth (90th) day after the close of the Contractor’s fiscal year, Contractor
shall present to the City a written annual report (the “Annual Financial Report”). The Annual
Financial Report shall present a composite picture of Contractor’s operations for the 12-month period
that constitutes the Contractor’s fiscal year, and shall include:
| a or tox aturn fic LL |
1. a reviewed “or~audited—finaneial statement”as prepared for the Internal Revenue Service.
Review orAudit shall be prepared by piled EN a9 Certified Public Accountant according
: we a _Contrudcres
to generally accepted accounting principles;
nt-tetter-stould specify that PEG Program Department willtecei o-CORIES
of review/audit, which the auditor will send to City; \
3. theauditor’s management or audit letter and any other report or’
any internal control violations wete. discovered; ,; \
4, the auditdr’s recommendations, if anyon improving operational management and control; he \
5. adescription o€the Contractor’s plan for promptly implementing the Auditor’s ccommendations,
if any, or timel~correcting deficicncics discdvered by the Auditor; \
6. the anticipated startand completion date for implementing the Contractor’s plan; and.
cument describing hetheh
7. a presentation by t “Directors on the auditor’s findings,
recommendations, and any other information deemed suitable by the auditor. =
SECTION 5. CITY OBLIGATIONS.
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